- Report: #410911
Complaint Review: DELTA AIRLINES - NEW YORK Nationwide
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DELTA AIRLINES
NEW YORK, Nationwide, U.S.A.
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DELTA AIRLINES DELTA POOR CUSTOMER SERVICE NEW YORK Nationwide
*Consumer Comment: A short story??
*Consumer Comment: What's most interesting about this
*Consumer Comment: What's most interesting about this
*Consumer Comment: What's most interesting about this
*Consumer Comment: Delta continues to ignore passengers opinions
*Consumer Suggestion: The Initial Delay Caused This
This is a short story of my bad experience with Delta Airlines. This shows how Delta is trying their BEST to cheat their customers. I WILL NEVER FLY WITH DELTA AGAIN if you want to get the service you pay for I RECOMMEND AVOID DELTA AT ALL COST!!!
In December 08, I was flying to Turkey on 23 December. Among the alternatives, I have chosen Delta so that I could avoid the Paris airport congestion (had a delayed luggage experience before). Delta, instead, offered flying from Detroit to JFK and then with a direct flight to Istanbul. For Delta, I ended up paying almost 45% more for the fare so as to be able to avoid Europe transfer.
My flight to JFK was at 11am on 23 December and I received a phone alert from delta at 7am that day (I was about to leave the apartment at that time).
The message was stating "...your flight time is rescheduled and your flight will depart at 10PM on 23 December". I got worried since my connection flight at JFK was at 4h30pm on 23 Dec- I was definitely missing that flight. So I called Delta to ask for the change in my connection. The response I received was that the Detroit-JFK flight time is rescheduled as 2pm - NOT 10PM. Hence I wouldn't miss my flight in JFK (as they said). I was relieved from my anxiety and went to the airport around 12.
The flight, which was rescheduled to depart at 2pm, left at 3h30pm and I eventually missed my connection flight from JFK.
At the JFK, I called Delta Customer service to ask about the next flight and they put me on a Rome flight the next day. Note that I was supposed to fly to Istanbul from JFK with a DIRECT FLIGHT and my fare was quoted for NO-CONNECTION, hence the Rome connection was Delta's another TERRIBLE CUSTOMER SERVICE example.
I spoke to the Delta staff at the airport so that they could put me in a direct flight and they said they cannot do anything - A BIG LIE. I told them what I should do until 24 December and asked them to fly me back to Detroit- they refused. When I told them they should COMPANSATE ME for the overnight layover, they BLAME THAT THE DELAYED FLIGHT WAS DUE TO WEATHER.
I was SHOCKED since there was not a weather issue that day and all other flights left Detroit airport on time. I then called the Detroit airport to confirm my suspicion and got the confirmation that the Delta flight was delayed because of its late arrival which was not caused by weather.
In essence, Delta was TRYING TO BLUNTLY CHEAT ME BY BLAMING THE WEATHER FOR THEIR FAULT AND LOAD THE LAYOVER EXPENSES OVER MY SHOULDER. I went back to the staff counter and after a lengthy argument got 1 night accommodation voucher and $7 meal voucher. Needless to say their choice of hotel is awful and $7 meal voucher is a joke.
Next day, 24 December, I went to the airport in the morning. My rescheduled flight to Rome was at 5pm. At about 2pm, I noticed that the Rome flight was delayed and will depart at 6h30pm. The problem was that I was not going to make the connection flight at Rome. Hence I called Delta customer service to ask them whether they could do anything about it. They said they KNOW NOTHING ABOUT THE DELAY IGNORANCE IS A BLESS FOR DELTA.
I had to guide them to their partner's website (Alitalia) which they were able to book a ticket for but cannot know about the flight schedule changes. They said they cannot do anything about it, NEITHER KNEW WHAT WILL HAPPEN WHEN I GOT TO ROME AND MISSED THE FLIGHT. Delta is absolutely ignorant!!! They simply wanted to offload the passenger to Alitalia to deal with.
I told them that there is another Delta flight from JFK to Rome at 5pm and it is leaving on time so that I could catch my connection in Rome. The rep said the flight is full- I asked to be upgraded to business class so as to be able to make it on time. With a terrible attitude, the rep said Delta won't do it no matter that business class seat goes unfilled and that I was treated favorable by Delta by 1 night overlay compensation.
When I asked about my compensation for 1 DAY LOST VACATION, INCONVENIENCE IN HAVING TO SLEEP AT A RUNDOWN HOTEL, HAVING TO FLY WITH A CONNECTION INSTEAD OF DIRECT FLIGHT TO ISTANBUL, Delta was completely ignorant and didn't care. They just wanted to take the money and run away from responsibilities.
Lastly, when I went to the Alitalia counter for check-in around 3pm, the girl at the counter said that usually Delta DOES A TERRIBLE JOB IN RESCHEDULING THE LUGGAGES WHENEVER THERE IS A FLIGHT CHANGE and suggested me to check the scheduling of my lug gages. I called the 800 number of Delta for my luggages, I couldn't get through for 20 mins and had to go to their terminal (Alitalia's terminal is different than Delta). I asked about my luggage and they said it was scheduled to depart JFK on 28 December MY FLIGHT WAS SUPPOSED TO LEAVE ON 24TH DECEMBER !!!, I asked my luggage and took them to Alitalia to check in with the same flight I am flying with.
Once I got to Rome, I missed my flight and gave Delta a call- AS YOU GUESSED THEY SAID IT IS ALITALIA I SHOULD BE DEALING WITH- WHAT A SERVICE !!! I eventually made out of Rome early in the morning and had to sleep in the airport.
The moral of this experience is AVOID DELTA, DON'T PRESUME THAT YOU'LL GET ANY DECENT SERVICE OR COMPASSION FROM DELTA NO MATTER WHAT THEY DO WITH YOU ONCE THEY GET YOUR MONEY. I have been telling this story to everyone I know and one of the leading comments is that this complaint wouldn't change Delta and they would operate as they do now. I disagree. We could teach these companies TO TREAT CUSTOMER WITH DIGNITY, PROVIDE THE SERVICES PAID FOR OR COMPANSATE WHENEVER THERE ARE INCONVENIENCES.
Examples are there Air France upgraded me to business class in the past in a similar situation, KLM gives voucher for overnight layovers caused by their fault ( not just a lame hotel and $7 meal after trying to cheat by blaming on the weather). Others such as Japan Airlines, Virgin and Southwest are all great in how they treat their customers. I so regret that Northwest, after being taken over by Delta, will become like them in the near future. I just hope they won't become like them.
AHMET
detroit, Michigan
U.S.A.
Click here to read other Rip Off Reports on Delta Air Lines
In December 08, I was flying to Turkey on 23 December. Among the alternatives, I have chosen Delta so that I could avoid the Paris airport congestion (had a delayed luggage experience before). Delta, instead, offered flying from Detroit to JFK and then with a direct flight to Istanbul. For Delta, I ended up paying almost 45% more for the fare so as to be able to avoid Europe transfer.
My flight to JFK was at 11am on 23 December and I received a phone alert from delta at 7am that day (I was about to leave the apartment at that time).
The message was stating "...your flight time is rescheduled and your flight will depart at 10PM on 23 December". I got worried since my connection flight at JFK was at 4h30pm on 23 Dec- I was definitely missing that flight. So I called Delta to ask for the change in my connection. The response I received was that the Detroit-JFK flight time is rescheduled as 2pm - NOT 10PM. Hence I wouldn't miss my flight in JFK (as they said). I was relieved from my anxiety and went to the airport around 12.
The flight, which was rescheduled to depart at 2pm, left at 3h30pm and I eventually missed my connection flight from JFK.
At the JFK, I called Delta Customer service to ask about the next flight and they put me on a Rome flight the next day. Note that I was supposed to fly to Istanbul from JFK with a DIRECT FLIGHT and my fare was quoted for NO-CONNECTION, hence the Rome connection was Delta's another TERRIBLE CUSTOMER SERVICE example.
I spoke to the Delta staff at the airport so that they could put me in a direct flight and they said they cannot do anything - A BIG LIE. I told them what I should do until 24 December and asked them to fly me back to Detroit- they refused. When I told them they should COMPANSATE ME for the overnight layover, they BLAME THAT THE DELAYED FLIGHT WAS DUE TO WEATHER.
I was SHOCKED since there was not a weather issue that day and all other flights left Detroit airport on time. I then called the Detroit airport to confirm my suspicion and got the confirmation that the Delta flight was delayed because of its late arrival which was not caused by weather.
In essence, Delta was TRYING TO BLUNTLY CHEAT ME BY BLAMING THE WEATHER FOR THEIR FAULT AND LOAD THE LAYOVER EXPENSES OVER MY SHOULDER. I went back to the staff counter and after a lengthy argument got 1 night accommodation voucher and $7 meal voucher. Needless to say their choice of hotel is awful and $7 meal voucher is a joke.
Next day, 24 December, I went to the airport in the morning. My rescheduled flight to Rome was at 5pm. At about 2pm, I noticed that the Rome flight was delayed and will depart at 6h30pm. The problem was that I was not going to make the connection flight at Rome. Hence I called Delta customer service to ask them whether they could do anything about it. They said they KNOW NOTHING ABOUT THE DELAY IGNORANCE IS A BLESS FOR DELTA.
I had to guide them to their partner's website (Alitalia) which they were able to book a ticket for but cannot know about the flight schedule changes. They said they cannot do anything about it, NEITHER KNEW WHAT WILL HAPPEN WHEN I GOT TO ROME AND MISSED THE FLIGHT. Delta is absolutely ignorant!!! They simply wanted to offload the passenger to Alitalia to deal with.
I told them that there is another Delta flight from JFK to Rome at 5pm and it is leaving on time so that I could catch my connection in Rome. The rep said the flight is full- I asked to be upgraded to business class so as to be able to make it on time. With a terrible attitude, the rep said Delta won't do it no matter that business class seat goes unfilled and that I was treated favorable by Delta by 1 night overlay compensation.
When I asked about my compensation for 1 DAY LOST VACATION, INCONVENIENCE IN HAVING TO SLEEP AT A RUNDOWN HOTEL, HAVING TO FLY WITH A CONNECTION INSTEAD OF DIRECT FLIGHT TO ISTANBUL, Delta was completely ignorant and didn't care. They just wanted to take the money and run away from responsibilities.
Lastly, when I went to the Alitalia counter for check-in around 3pm, the girl at the counter said that usually Delta DOES A TERRIBLE JOB IN RESCHEDULING THE LUGGAGES WHENEVER THERE IS A FLIGHT CHANGE and suggested me to check the scheduling of my lug gages. I called the 800 number of Delta for my luggages, I couldn't get through for 20 mins and had to go to their terminal (Alitalia's terminal is different than Delta). I asked about my luggage and they said it was scheduled to depart JFK on 28 December MY FLIGHT WAS SUPPOSED TO LEAVE ON 24TH DECEMBER !!!, I asked my luggage and took them to Alitalia to check in with the same flight I am flying with.
Once I got to Rome, I missed my flight and gave Delta a call- AS YOU GUESSED THEY SAID IT IS ALITALIA I SHOULD BE DEALING WITH- WHAT A SERVICE !!! I eventually made out of Rome early in the morning and had to sleep in the airport.
The moral of this experience is AVOID DELTA, DON'T PRESUME THAT YOU'LL GET ANY DECENT SERVICE OR COMPASSION FROM DELTA NO MATTER WHAT THEY DO WITH YOU ONCE THEY GET YOUR MONEY. I have been telling this story to everyone I know and one of the leading comments is that this complaint wouldn't change Delta and they would operate as they do now. I disagree. We could teach these companies TO TREAT CUSTOMER WITH DIGNITY, PROVIDE THE SERVICES PAID FOR OR COMPANSATE WHENEVER THERE ARE INCONVENIENCES.
Examples are there Air France upgraded me to business class in the past in a similar situation, KLM gives voucher for overnight layovers caused by their fault ( not just a lame hotel and $7 meal after trying to cheat by blaming on the weather). Others such as Japan Airlines, Virgin and Southwest are all great in how they treat their customers. I so regret that Northwest, after being taken over by Delta, will become like them in the near future. I just hope they won't become like them.
AHMET
detroit, Michigan
U.S.A.
Click here to read other Rip Off Reports on Delta Air Lines
6 Updates & Rebuttals
Karl
Clovis,New Mexico,
U.S.A.
The Initial Delay Caused This
#2Consumer Suggestion
Wed, April 22, 2009
This is a typical story. You had an initial delay at Detroit for whatever reason. Your plane to JFK from Detroit probably came from someplace else where weather may have been a problem . Subsequent planes were full. This caused a domino effect. It was also Christmas when thousands of people are travelling. Agents are harassed and tempers are short. There may have been an earlier flight (before 11) to New York. If I'm taking a transatlantic trip I make sure that I have lots of time between flights. I would have gotten the first flight out of Detroit that day - 7 AM, 8 AM etc. There is very little Delta or any other airline can do if all flights are full and you experience delays that cause you to miss connections. It is lucky that you didn't have to stay longer at JFK. Back when fares were published in the timetable and all fares were the same as long as you were going in the general direction of Turkey it was easy to switch you to BA through London or another airline through Paris or Rome or Geneva without a hitch. Now that all fares are different and planes are full it doesn't work. There is NO customer service on any airline. Think of a coach airline trip as a trip on a flying bus. Take control of your own trip. Figure that something will be screwed up so leave early, take the most direct flight from your departure city to as close as you can get to your destination, allow yourself lots of time at a connecting point -much more than the "authorized connecting time" and figure that the airline industry will give you a seat and that's it. No perks, no sympathy, no free rooms, no food, and no consideration if you miss your flight. This is 2009, not 1970. The days of luxury air travel are gone forever along with the 20th Century Limited and the Queen Mary.
Lost
Barataria,Louisiana,
U.S.A.
Delta continues to ignore passengers opinions
#3Consumer Comment
Sun, February 08, 2009
please read comment posted 2/5/2009. This happen because delta continues to have no concerns for its employees decepion and non concern for its passengers, If delta had a real enforcement policy delta employees would not have lied to me therefore I would have not transfer flights at that request. Delta lacks good practices and as long as law enforecement over look this deltas' passengers would always pay the price, some higher than others!
Andy
New York,New York,
U.S.A.
What's most interesting about this
#4Consumer Comment
Mon, January 12, 2009
is the reply from Inspector. He defends the shoddy performance of Delta because he's encountered worse. It's remarkable that the bar has been set so low regarding the airlines' performance that passengers are now willing to accept terrible performance from airlines because people have been almost desensitized and accept it. The airlines have no incentive anymore to improve service because if business suffers they'll simply ask the government for another bail out. I'm glad that I typically only fly once or twice a year.
Andy
New York,New York,
U.S.A.
What's most interesting about this
#5Consumer Comment
Mon, January 12, 2009
is the reply from Inspector. He defends the shoddy performance of Delta because he's encountered worse. It's remarkable that the bar has been set so low regarding the airlines' performance that passengers are now willing to accept terrible performance from airlines because people have been almost desensitized and accept it. The airlines have no incentive anymore to improve service because if business suffers they'll simply ask the government for another bail out. I'm glad that I typically only fly once or twice a year.
Andy
New York,New York,
U.S.A.
What's most interesting about this
#6Consumer Comment
Mon, January 12, 2009
is the reply from Inspector. He defends the shoddy performance of Delta because he's encountered worse. It's remarkable that the bar has been set so low regarding the airlines' performance that passengers are now willing to accept terrible performance from airlines because people have been almost desensitized and accept it. The airlines have no incentive anymore to improve service because if business suffers they'll simply ask the government for another bail out. I'm glad that I typically only fly once or twice a year.
Inspector
Tobyhanna,Pennsylvania,
U.S.A.
A short story??
#7Consumer Comment
Mon, January 12, 2009
You've obviously led a sheltered life when it comes to travel or you have not travelled often enough. I could tell you stories about most of the airlines that would chill you to the bone. Since 911 things have changed for the worst in regards to flying outside your reservation or the reservation made by the airline. You can thank the terrorists for that.
