Terri
Upland,#2Consumer Suggestion
Wed, October 15, 2008
I agree 100% with DMC, you should have selected your seat at the same time you purchased your ticket, secondly, if the gate agent told you that you would have to wait for a seat assignment then it sounds like you were flying on stand by and ticketed passengers were allowed boarding first. As for the situation with your personal belongings and your being in a wheelchair, you could have easily hung your purse by its strap off your wheelchair, there are clear messages throughout every airport in the United States while walking through an airport about unattended baggage, you were very lucky it was still there when you came from the restroom.
Dmc21487
Columbus,#3UPDATE Employee
Thu, October 09, 2008
What did Delta do wrong? The people that push you in the wheelchairs are NOT employed by airlines or even contracted by them - they work for the AIRPORT. If you have an issue with how your personal belongings were left unattended by the wheelchair runner, you should have complained about the company that HE works for. It was unfortunate that you were denied boarding because of an oversold flight (I assume that's what happened), but it happens to thousands of people every day. Not to say that it's right, but you're certainly not in the minority. You should pick a seat when you book your ticket instead of assuming the airline will take care of it. On an oversold flight, the people without seat assignments are the first to get bumped in an oversold situation. If there are multiple people without seats, it all goes in order of check in time and just because you were there 2 hours prior doesn't mean that the other guy wasn't there 2 hours and 1 minute prior. The agent probably gave you a seat before the other guy in error and called you back to the desk when she realized it. While annoying to you, people make mistakes. Also, when your ticket is moved over to another airline (like when Delta switched your ticket over to ExpressJet), you're automatically flagged for extra security screening. It is not done by a supervisor at the airline. It also doesn't say "security risk." It says "SSSS." There is no such thing as "stewardesses" and "stewards." At one point in time, that's how people referred to flight attendants. The people at the gate behind the podium are called gate agents.