Complaint Review: Delta - Atlanta Georgia

Me and my colleagues travel quite a bit for work. I am a platinum member frequent flyer. I have had my luggage delayed so many times along with my colleagues and friends that we no longer check baggage on our business flights. It is just not worth it. Delta employees like those that have responded to the original post continue to make excuses for Delta's incompetence. Their are some simple accountibility policies that can be put into place to eleviate their baggage handling issues. Do not get defensive Delta employees, come up with a solution!!!!!

"I can at least say I am safely home. Without my clothes and keepsakes, but home." Joseph, Why would you have to buy all new clothes? You just stated that you arrived HOME, but without your luggage. So, you don't have those things called closets or dressers with more clothes in them ??? Sorry, that left a severe mark on your credibility. Patrick, I don't know what SW is thinking, but everytime I catch an episode of "Airline" and the goofy little guy behind the counter pisses off another group of passengers, I marvel at what SW management must be thinking. Whose idea was that? Patricia, Your GED clearly left you unprepared to participate in discussions of business matters between adults. Actually, I consider it a compliment to be accused of working for Delta. They have a rich tradition as one of the prime Southern companies, right up there with Coke. And as a Platinum Medallion member, I'm very sorry to see the problems they are having. Now, speaking of employment, you better go see if you have another drive thru customer. Remember to push the super-size!

Am I not due to some credit being without my lugage for a few days? I mean I had to buy all new clothes and toiletries while waiting for the bags to be found. And are we forgetting that Delta sent me from Atlanta to Miami and then back to Atlanta to catch a plane to Sao Paulo? That is absurd!

For once I agree with James. There is no way Delta can foresee weather problems. Nor can they control mechanical breakdowns. You were lucky just to get compensation for the hotel stay, even though Delta was not obliged to provide it. This tells me that they were trying to accomodate you. Or was it that the manager was just trying to get you off his back? James, I would like to comment on your last remark however. We recently flew Southwest roundtrip from Phoenix to Orlando in June. Our departure back home was delayed due to weather, and we had a narrow window to make our connection in St Louis. We wound up getting to STL almost 2 hours late, but Southwest had graciously held the connecting flight to Phoenix as the bulk of the passengers on the delayed flight were headed that way. I applaud them for that, otherwise we would have had to spend the night in STL. They would not have been obligated to pay for the hotel as the delay was weather related. We will be flying them again in November, but this time we purchased early enough to get the non-stop flights. No worries about missing connections that way.

I would say that James is a man with common sense as opposed to those who have no logical argument to offer but to accuse a person of being an employee.

Okay, James it's okay we know you are an employee of Delta.

By your own admission, your delays were caused by weather and an accident on another plane. So, what exactly are you holding Delta responsible for? As to hotel rooms, etc., I have been totally satisfied with Delta's service when it was their fault. But I also have to ability to differentiate between what is and is not theirs. Your luggage pickup was an attempt to expedite it. You failed to mention that, had you asked, it would have been delivered to you. Delta certainly has its share fo problems, but along with Continental, they are the best domestic carriers out there. Try Southwest sometime and let me know how you liked it.