- Report: #29110
Complaint Review: Delta - Atlanta Georgia
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Delta
deltaairlines.com Atlanta, Georgia, U.S.A.
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Delta ripoff business from hell abused & mistreated Atlanta Georgia
I am the woman who's mother was in ICU. First of all, $350 is not a cheap ticket. It is a fairly standard and even high cost for a trip from Anchorage to Seattle. Often times they have them for $199. That's a cheap ticket. Of course, tickets can run as high as $700 and more depending on what the airline decides they want to charge an individual that day. I understand that this is a policy, I understand that it is on the ticket, I understand that other airlines have it as well.
Here is the problem, as you well know other people do experience the same situations. I have always paid for my ticket, followed the rules such as arriving 2 hours early, behaving on the plane, carrying the right amount of luggage, etc. I have put up with lost luggage, overbooked flights, poor customer service, delays and other insults for years without recourse. I have also had excellent service, with friendly personnel, on time flights and my luggage safely waiting for me. I have never before complained about the airlines until now.
What I want is for them to reduce the cost of the flight change for medical reasons or documented family medical emergencies. If they need to develop a special processing protocol for this, so be it. Most people would not have a problem with complying. What if you were on vacation with your spouse and one of your children ends up in intensive care due to a car accident at home? Do you think that paying the $100 would be easy to swallow knowing the most important thing would be to return home right away?
I have no problem paying a reasonable fee such as $35 or $50, I just think $100 is over the limit considering the price of the ticket in the first place. I also know that when I pay for a service that if something happens beyond my control, the only company that charges you for that is the airlines.
Vi ckie
anchorage, Alaska
Here is the problem, as you well know other people do experience the same situations. I have always paid for my ticket, followed the rules such as arriving 2 hours early, behaving on the plane, carrying the right amount of luggage, etc. I have put up with lost luggage, overbooked flights, poor customer service, delays and other insults for years without recourse. I have also had excellent service, with friendly personnel, on time flights and my luggage safely waiting for me. I have never before complained about the airlines until now.
What I want is for them to reduce the cost of the flight change for medical reasons or documented family medical emergencies. If they need to develop a special processing protocol for this, so be it. Most people would not have a problem with complying. What if you were on vacation with your spouse and one of your children ends up in intensive care due to a car accident at home? Do you think that paying the $100 would be easy to swallow knowing the most important thing would be to return home right away?
I have no problem paying a reasonable fee such as $35 or $50, I just think $100 is over the limit considering the price of the ticket in the first place. I also know that when I pay for a service that if something happens beyond my control, the only company that charges you for that is the airlines.
Vi ckie
anchorage, Alaska
1 Updates & Rebuttals
Mark
Arlington,Texas,
Not unreasonable.
#2Consumer Comment
Thu, September 05, 2002
Who are you to decide what is reasonable or not. Do you know what all the airlines have to do behind the scenes when you make a change....NO, didnt think so. Have you worked in REVENUE MANAGEMENT for a Major airline.....NO, didnt think so. Airlines have determined what they consider a reasonable cost to do this. If you dont like it, then you need to consider other means of travel or a FARE that doesnt have a CHANGE FEE associated with it......Going to cost a lot more, YES IT IS. Because you have to pay for what you get. You pretty much sumed it up when you said; "I have no problem paying a reasonable fee such as $35 or $50, I just think $100 is over the limit considering the price of the ticket in the first place." You have NO PROBLEM paying a REASONABLE FEE, well $100.00 has been determined to be REASONABLE. Then you say "I just think..." Well you thinked WRONG. You dont know anything about the costs involved and therefore can not make a INFORMED STATEMENT. Sorry you disagree, but when you purchase a TICKET you are entering into a CONTRACT, and you have to follow the RULES & TERMS of the contract. And one of them just happens to be a $100.00 change fee.
