- Report: #1265028
Complaint Review: Destinia.com - madrid
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Author Confirmed
Why?
Destinia.com
Gran Vía, 22, 28013 madrid, Spain
Phone:
(+34) 915 242 400
Web:
destinia.com
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Business Rating:
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Destinia.com Destinia Completely DECIEVED hotel booking madrid
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(I will put this view at all sites as I can, I was injured and not refunded or compensated at all. reservation was 2511132 )
FRUSTRATED, NERVOUS:
Despite the attentiveness of Destinia in many ways, I am very frustrated with the hotel and Destinia for having indicated me the worst Orlando hotel and not warned me that he was under renovation. The hotel is WOW RESORT ORLANDO
- Hotel under renovation with most rooms with builders breaking and making noise
- All dirty, from reception to the room
- Safe broken, forced me to lose two hours of park waiting for someone to fix it because they said they could not change the safe without the guest there
- Refrigerator not cold enough, I asked to change it and still put in another one even worse which spoilt most of my food
- 2 days with no towels (THAT'S IT, NO TOWELS IN ROOM) when I asked the hpusekeeper SHE SAID THERE WAS NO TOWEL IN HOTEL
- One day out of toilet paper in the room
- Not changed the sheets from beginning to end of the trip
- Breakfast served at the reception, some donuts and instant juice. There was no breakfast room
- taxes not warned of parking fee of US$ 50,00 and all of the hotels often do not charge it.
- It took a week to deliver a package I sent to the hotel, locked it in an office and said only the manager who was never there had the keys.I Almost I went back without my shopping. The purchase had come without name but I had the tracking to prove it was mine and they still made dificult things to take it
- Pool closed
- ROOM WITHOUT wify, only at the reception
- Rude receptionists and not endeavored to solve any problem
- Bathroom Door Handle broken
- Unclean and broken elevator
Anything else?
