Jeff
Massillon,#2Consumer Comment
Wed, December 12, 2007
On November 21, 2007, I ended this auction with Buy it Now and paid immediately. On 11/27 I asked seller if item had shipped they said yes. On 12/6 I contacted seller that item still not received. They emailed on 12/7 and said item was returned destroyed and that they would refund the full amount plus an additional 15.00. This is Tuesday, 12/11, no refund and seller will not return emails or phone calls. I held up my end of the transacion and paid immediately, they are failing in their customer even though they state "Your satisfaction is our top priority. If you have a problem with a transaction, just let us know and we will work with you to resolve the issue. You can open a dispute or call us at 1-800-782-2291. We will make every effort to respond to all customer service inquiries within 2 business days." Ha, it's a lie. ------------------- I'm not the only person that has had issues with these people either. From "The ripoff Report" http://www.ripoffreport.com/reports/0/290/RipOff0290290.htm I ordered a sun lamp from DH Medical online. It arrived in good time but the light bulbs inside were all broken. I called them and they said they would send me some replacement bulbs. This was in September. It is now December and I haven't seen any bulbs at all. I have called them repeatedly with no satisfaction. After a few phone calls, they said the bulbs had been sent and must be stuck in customs. I called a few weeks later as I still didn't receive any bulbs. I asked for a tracking number and was put on hold and then was hung up on! This company is a complete ripoff. Kay Calgary, Alberta Canada
Dh Medical
Brooklyn,#3UPDATE Employee
Mon, September 24, 2007
Incidentally, here are all our current ebay feedback responses for this item (excepting the individual filing the report.) These are all copied exactly from our feedback profile which we encourage all buyers to look at. Included is the ebay auction number, which can be put into the search box at ebay.com if anyone wishes to verify this. 1. FAST DELIVERY...LOVE THIS STUFF...THANKS !!!!!!!!!!!!!!!!!! 260158635596 2. Super Fast Shipping & Just as described - Thanks!! 260123630254 3. love the perfume thanks 260073306727 4. Fast delivery, well packed, as described. 260154871453 5. Great Product. Fast Shipping Thanks 260123630230 6. Great seller. Thanks!! A++++++ 260123630254 7. quick shipment, great item 260153378867 8. Very fast shipping.... Thanks 260149754313 9. As Advertised. Prompt shipping. Thank you 26014856529 10. great wbayer fast service 260141169084 11. Excellent service! Thanks for getting it here so FAST!!! 260144857266 12. Sommth transaction...thank you!!! AAAA++++ 260073306727 13. thanks received exactly as described a+ 260142186230 14. Fast Shipping and great product. 260143798404 15. great product, quick shipping. Will buy from again. A+++++++ 260072542097 16. old fashion delicious 260136356805 17. Fast delivery! Thank you! 260135112563 18. quick transaction, fast shipping. Thanks! A++ 260135112583 (earlier responses do not list the item) Apparently, these people don't feel this item is a "fake". We have had numerous responses telling us they were not able to find this item in years. We have over 7000 positive responses (99.7%) on our ebay site. I guess you can't please everyone.
Dh Medical
Brooklyn,#4REBUTTAL Owner of company
Mon, September 24, 2007
As the customer stated, she purchased an item from us on Ebay that she was not satisfied with. The item was 100 % authentic as are all of our items. Regardless, the customer was unhappy. If the customer had contacted us, we could have opened up a dialog to see what we could do to help her. We would have gladly refunded the buyer and both of us would have been satisfied. The customer instead felt the need to go out of the way to slam our company publicly all over the internet without merit. We have been in business for over 30 years. With the internet, people tend to feel like they are being scammed if a transaction does not go exactly as they planned. Sellers like us are hardworking, legitimate people. We have a full retail store in Brooklyn, NY that people can come in and see many of the same products we sell online. We hope in the future that this customer can be more open to discussion instead of making a snap judgment and publicly slandering our company on the internet. Thank you for reading. - Dhmedical