- Report: #1147817
Complaint Review: Diamond candles - Internet
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Author Not Confirmed
Why?
Diamond candles
Internet, USA
Web:
www.diamondcandles.com
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Diamond candles Let me start off by saying I was a very loyal customer to diamond candles, purchasing 8 of their $25 dollar ring candles within 1 month! I then purchased one as a gift for my sister for Mother's Day and was so excited for her to love the product just as I had. The trouble was the candle I gave her had NO RING IN IT! I was there with her burning and digging thru the whole thing Internet
There was no candle where it should have been so we dug thru the rest til we reached the bottom. Still nothing! I was a little upset but not mad at this point because I totally understand that in any business things like this will happen. I am furious though over the way I was treated with customer service! I emailed right away and sent several pictures only to be yanked around for nearly 2 weeks back and forth with someone named Dylan who did absolutely nothing to help me! Now it's been a week and they've quit responding to me altogether. all I wanted was a replacement candle sent to my sister and I got absolutely nowhere. BUYER BEWARE! i do have to say when the product was ok everything is great, but if you happen to have a problem good luck with their pitiful customer service!
