- Report: #1263109
Complaint Review: Diamond Resorts International - Las Vegas Nevada
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Author Not Confirmed
Why?
Diamond Resorts International
10600 W. Charleston Blvd. Las Vegas, 89135 Nevada, USA
Phone:
8777870906
Web:
https://www.diamondresorts.com
Categories:
Business Rating:
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Diamond Resorts International Sales pitches are totally deceptive, Do Not buy into this fraud Las Vegas Nevada
My wife and I were visiting Sedona AZ the first week of March 2015, for a 40th anniversary celebration, and were invited to attend a sales presentation for Diamond Resorts International, a point system time share. We attended a presentation starting mid afternoon. The sales team was pleasant and persuasive, telling us repeatedly that for our purchase of 10,000 points we would be able to vacation at numerous resorts all over the world. The primary sales person repeatedly stated that "we could book vacations at fantastic resorts for 2500 points per week with no difficulty". She showed us several of these on her own computer. I told them that I'd like to research availability and locations of resorts on my own to determine how hard it was. The sales rep and her supervisor told us that the deal being presented was only available at the presentation, but once we received our member number we would be able to check out the web site and reservation system ourselves. We were now 2-3 hours into the presentation and somewhat punch drunk, and finally agreed that we would make the purchase and evaluate the process. It took another 2 hours to sign paperwork, with hundreds of pages of documents presented without time to read any details. It was well after dark when we finally finished the process.
We expected to get our member number immediately via email, but weeks passed without any number being issued, so we were unable to make any evaluation of the online reservation system. My wife tried repeatedly to make reservations by phone at locations of interest to us, but despite attempted help from many Diamond Resort reps at various locations, we could find nothing appropriate within the 10,000 points that we had purchased. Our presentation and purchase occurred on the afternoon of March 1. We did not get our membership number until the end of March. After exhausting multiple avenues in attempting to use our points by phone, I sent an email on April 9 requesting cancellation of our contract based on the company's inability to fulfill its promises to us.
I was informed that there was a 7 day recision clause, and our request was after the end of the period. I communicated our desire to amicably settle the matter, since there would seem to be no benefit to the company in having unhappy customers. Since then, I've made many attempts to speak to someone at a supervisory level that can deal with this issue, to no avail. We still have not used any services provided by the company. I get robot calls from the company on a nearly daily basis. When you answer these calls, a machine thanks you for calling Diamond Resorts, and states an agent will be with you as soon as possible. Wait times are long and the agent that eventually answers is always completely clueless.
Based on this entire experience, I would strongly recommend that this company be entirely avoided when looking for a vacation purchase.
