- Report: #184069
Complaint Review: Digital Delivered - Brooklyn New York
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Author Confirmed
Why?
Digital Delivered
773 Coney Island Ave Brooklyn, 11218 New York, U.S.A.
Phone:
800-325-0304
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Digital Delivered ripoff dishonest sales & billing tactics Brooklyn New York
I had a bad experience with a consumer electronic's company, Digital Delivered (aka Red Tag Savings or Trusted Dealer, Inc). I understand that others have reported this problem as well.
I ordered a product; they called me the next day to tell me my credit card didn't go thru; they tried to upsell me; I accepted to add an extra battery to the digital cam I had just ordered; thought I was happy with the order; received the dig cam but with the wrong battery; returned battery; over the course of 6 weeks and at least a dozen calls, never received the replacement battery and my credit card was never credited. I had remained nice and patient on every phone call (mind you, never receiving a return phone call from managers even though I was promised).
On the last call, I told them I wasn't happy with service, hadn't received battery, hadn't received credit for the battery I returned and was going to return the camera (in addition to the battery I had already returned) and request a full refund. The man lost it --- screamed into the phone, used a long list of profanity, called me names, threatened that he would notify my credit card company to NOT credit and then hung up.
I immediately called Amex and issued a dispute. I received the credit for the battery, but the whole experience was distasteful and unnecessary. These guys should not be in business with consumers.
Marinda
Edgewater, New Jersey
U.S.A.
I ordered a product; they called me the next day to tell me my credit card didn't go thru; they tried to upsell me; I accepted to add an extra battery to the digital cam I had just ordered; thought I was happy with the order; received the dig cam but with the wrong battery; returned battery; over the course of 6 weeks and at least a dozen calls, never received the replacement battery and my credit card was never credited. I had remained nice and patient on every phone call (mind you, never receiving a return phone call from managers even though I was promised).
On the last call, I told them I wasn't happy with service, hadn't received battery, hadn't received credit for the battery I returned and was going to return the camera (in addition to the battery I had already returned) and request a full refund. The man lost it --- screamed into the phone, used a long list of profanity, called me names, threatened that he would notify my credit card company to NOT credit and then hung up.
I immediately called Amex and issued a dispute. I received the credit for the battery, but the whole experience was distasteful and unnecessary. These guys should not be in business with consumers.
Marinda
Edgewater, New Jersey
U.S.A.
