- Report: #302497
Complaint Review: Digitaletailer.com DOD Butterflyphoto.com - South Plainfield New Jersey
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Author Confirmed
Why?
Digitaletailer.com DOD Butterflyphoto.com
1764a New Durham Road South Plainfield, 07080 New Jersey, U.S.A.
Phone:
800-339-9960
Web:
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Digitaletailer - DOD - Butterflyphoto Great Price, Lousy Service, defective merchandise, warantee scam to boot South Plainfield New Jersey
Short and Sweet.
This Company is a Disgrace to Honest Merchants everywhere. A Brand New Samsung LNT-4065F, a gift to my son for Xmas Died on 12/27. the store refused to exchange it for us, though they had them in stock. I also purchased a Bosch Stove the same day, was promised delivery on 12/21. wife took off from work to accept delivery which NEVER CAME.
It was delivered the following day, and when I called them to reduce the 100.00 charge for shipping, they refused. I went to the store in person the following day and Picked up the TV myself, not trusting their delivery service for my sons Gift. they then credited me back half of the delivery charge from the stove delivery. DOD also promised us the stove would be converted from Natural Gas to Propane by the delivery people..the deliveryman almost cried to me saying he told the shipper..DOD. he had no clue how to convert it..and was told "It's EZ" by the jerks at DOD. it took ME 2 hours to read through the instructions and convert it myself..then the LED Readout for the oven controls and temp. died.
Don't even THINK about dealing with this company. I have filed a complaint, the first of Many, with the BBB. I also, at the time the TV was purchased, took out an extended warantee with Repairtech. When I contacted Repairtech to inquire the terms of the contract, and register the TV with them, the Contract # DOD provided me with was INVALID. when I called DOD they gave me a new #. when I tried the reg the NEW # they told me my # referenced a CAMERA Lens, and not a $1,400 Samsung LCD TV..DOD is "Looking Into it". as will the Div. of consumer affairs of NJ,soon.
Vinny
West Keansburg, New Jersey
U.S.A.
This Company is a Disgrace to Honest Merchants everywhere. A Brand New Samsung LNT-4065F, a gift to my son for Xmas Died on 12/27. the store refused to exchange it for us, though they had them in stock. I also purchased a Bosch Stove the same day, was promised delivery on 12/21. wife took off from work to accept delivery which NEVER CAME.
It was delivered the following day, and when I called them to reduce the 100.00 charge for shipping, they refused. I went to the store in person the following day and Picked up the TV myself, not trusting their delivery service for my sons Gift. they then credited me back half of the delivery charge from the stove delivery. DOD also promised us the stove would be converted from Natural Gas to Propane by the delivery people..the deliveryman almost cried to me saying he told the shipper..DOD. he had no clue how to convert it..and was told "It's EZ" by the jerks at DOD. it took ME 2 hours to read through the instructions and convert it myself..then the LED Readout for the oven controls and temp. died.
Don't even THINK about dealing with this company. I have filed a complaint, the first of Many, with the BBB. I also, at the time the TV was purchased, took out an extended warantee with Repairtech. When I contacted Repairtech to inquire the terms of the contract, and register the TV with them, the Contract # DOD provided me with was INVALID. when I called DOD they gave me a new #. when I tried the reg the NEW # they told me my # referenced a CAMERA Lens, and not a $1,400 Samsung LCD TV..DOD is "Looking Into it". as will the Div. of consumer affairs of NJ,soon.
Vinny
West Keansburg, New Jersey
U.S.A.
2 Updates & Rebuttals
Siknes
West Keansburg,New Jersey,
U.S.A.
Refund Refusal,Arrogant and Rude Customer Service
#2Author of original report
Mon, February 04, 2008
Update..I called the store and requested a refund for the scam warrantee they sold me. They refused to refund my money.I have no paperwork or registration # to reg.The BBB and NJ Div. of Consumer Affairs have both been contacted.I also filed a complaint against the Parent co. of Butterflyphoto, DigitalEtailer, DOD. The parent Co.of this Band of Clowns pretending to be "Businessmen" is ACCOONA inc. I would be Very careful doing business with Any business under this corporate umbrella. I belive a good soaking would be the end result. Vincent
Siknes
West Keansburg,New Jersey,
U.S.A.
Digitaletailer, Butterflyphoto.com, DOD Scam Update
#3Author of original report
Sat, January 26, 2008
I contacted Digitaletailer today 1/25/08..and requested a refund for 179.99 for the warrantee I paid for on 12/15/07 but have not recieved any Valid reg #s or contract containing them, which could be used to Reg. the warrantee with Repairtech, the service company. Digitaletailer was Very Rude and refused to refund the money to my CC. I have taken further steps with the legal process and will fight these scam artists with every tool available to me. I hope all who read this report will let ALL they deal with know about this company..so as to save them the experiences we have shared with this site. Vincent
