- Report: #52830
Complaint Review: Digitally Discovered - New York New York
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Author Not Confirmed
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Digitally Discovered
New York, New York, U.S.A.
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Digitally Discovered consumer rip-off fraud $549 for a camera and all they ship me is the camera case worth about $29.00 and I didn't even order the case. New York New York
This is a so shameful company. I can not believe such company can exist and why this company is not punished by law.
I ordered sony digital camera dsc-s85 at this company online. The price is $429. The web said that this item is in stock (I also called to make sure), and they will ship this item with 72hours, and my credit card is not charged until shippment.
1)But right after my ordering, my credit card is charged. This is first cheat.
2)I called them several times. Finally they sent an e-mail to me after 7 days and said the item is shipped. They also give me the track number. This is the second cheat. Because the web said it will be shipped within 72 hours.
3)I checked the tracking information. It said this camera weight 1 lbs. I am a little suspecious. But I still believe in them. After seven days' waiting, the item arrives. I opened the box. To my astonishment, there is no camera. There is only one case. I think the price of this case is no more than $29. This is the third cheat. But the invoice say exactly the item in the box is dsc-s85.
4)I called the sale department again. After many times calling, I finally found Micky I always contacted. Micky told me there are two boxes for me. The second box is the digital camera. It may be shipped at that week or later. But they can not give me track number. This is the fouth cheat. I did not order case and why they ship the case to me? Till now, I do not see any second box for me.
5)I sent e-mail again and again to them. They finally responded to me and said detailed answer will be sent to me by e-mail the following day. I waited day by day, but there is no response from this company any more. This is the fifth cheat.
6)The phone of the sale department is so difficult to call. I tried dozens of times, maybe there is only one time I can find person. The person there often ask me to call custom service department. In fact, when I called the phone of customer service, after long information listening, there is just a radio broading there. This is the six cheat.
7)I want to mention two persons here. I will not say they are liars. But their deeds are so suspecious. One is Micky, the person in sale deparment I always contact. The other is Dianna, The sale person listed in the invocie.
I already disputed this bill with American Express. Does anyone have good idea to process this problem? please use the rebuttle key to give me advice.
Thanks
H
Seattle, Washington
U.S.A.
I ordered sony digital camera dsc-s85 at this company online. The price is $429. The web said that this item is in stock (I also called to make sure), and they will ship this item with 72hours, and my credit card is not charged until shippment.
1)But right after my ordering, my credit card is charged. This is first cheat.
2)I called them several times. Finally they sent an e-mail to me after 7 days and said the item is shipped. They also give me the track number. This is the second cheat. Because the web said it will be shipped within 72 hours.
3)I checked the tracking information. It said this camera weight 1 lbs. I am a little suspecious. But I still believe in them. After seven days' waiting, the item arrives. I opened the box. To my astonishment, there is no camera. There is only one case. I think the price of this case is no more than $29. This is the third cheat. But the invoice say exactly the item in the box is dsc-s85.
4)I called the sale department again. After many times calling, I finally found Micky I always contacted. Micky told me there are two boxes for me. The second box is the digital camera. It may be shipped at that week or later. But they can not give me track number. This is the fouth cheat. I did not order case and why they ship the case to me? Till now, I do not see any second box for me.
5)I sent e-mail again and again to them. They finally responded to me and said detailed answer will be sent to me by e-mail the following day. I waited day by day, but there is no response from this company any more. This is the fifth cheat.
6)The phone of the sale department is so difficult to call. I tried dozens of times, maybe there is only one time I can find person. The person there often ask me to call custom service department. In fact, when I called the phone of customer service, after long information listening, there is just a radio broading there. This is the six cheat.
7)I want to mention two persons here. I will not say they are liars. But their deeds are so suspecious. One is Micky, the person in sale deparment I always contact. The other is Dianna, The sale person listed in the invocie.
I already disputed this bill with American Express. Does anyone have good idea to process this problem? please use the rebuttle key to give me advice.
Thanks
H
Seattle, Washington
U.S.A.
1 Updates & Rebuttals
Roger
Lone Tree,Colorado,
U.S.A.
File Complaint with NY State Attorney General
#2Consumer Suggestion
Fri, April 16, 2004
Due to numerous bait-and-switch actions and other false information I am trying to receive refunds for a cancelled order. I am awaiting the refund, and while told I would see the refund in my account in 24 hours, I have now had a credut card authorization requested for a duplicate charge. I spoke to Phillip Garin from the Brooklyn office of the New York State Attorney General (718-722-3949)and described the problem to him, including naming the 6 or 7 other websites operated by the same company (which is located in Brooklyn - 1344 44th St, Ste. 205, Brooklyn 11224. He said it would be wothwile to file a report, send it to the Brooklyn office. It then would likley be forwared to a multi-jurisdictionla AG group that deals specifically with internet issues. The Brooklyn AG website is: http://www.oag.state.ny.us/tour/brooklyn.html The complaint form URL is: http://www.oag.state.ny.us/complaints/pdfs/cns001web_consumer.pdf
