Complaint Review: Digitalnow.tv - Wilmington Delaware

Charles Mason claims I was refunded on 8-17-05 and posted "PROOF" of the refund on this site. I guess the proof is only in the telling. I checked with BLUE PAY, the company used to refund my account, and they advised me that Digitalnow.tv had closed their account and the account was closed when they claim to have refunded the money. Of course I have sent email messages and made telephone calls to Charles Mason and Nils Hamsa and of course both have gone unanswered. Charles, where exactly is this company located ? Reno, Las Vegas, Wilmington, Houston, or in your home in the Atlanta Metro area ? If this is someone trying to help us I would hate to see what would happen if he tried to hurt us.

Jason, obviously you have concerns so I can only ask that you call me. I will discuss this with you over the phone. As far as the OP, he did post my home phone number, and I am changing it. Thanks for your concern.

Charles, mistakes are being made here. It does seem like you are trying to do right by the customer, but you are going about it in a really, really wrong way. First, i'm sure the OP appreciates you posting their address and phone number here. Yes, you were trying to make a point and prove yourself, but that's totally the wrong way to do it. Would you care to post your home address and phone number here? Second, something is not right. What is it? The digitalnow.tv site is "Down for maintenance" for the second day (at least).. What is the problem?

I saw an ad for this company on the internet thought it was a good idea so i ordered a flat screen tv . In my enthusiam i came across this web site just wanting to find out more about the company (because their web site was down) After reading all the comments I turned pale how was i going to explain to my family (wife) I just gave away 150. So i called the company to express my concerns I was transfered to charle'S extension got his voice mail (bad sign) thinking I will never get a call back. To my surprise he called back in less than 5 min. Thought that showed some character because calling an upset customer is not the most pleasurable call to make and make right away. Heard the company's side of the story and it made sense to me some one who understands the growing pains of a start up. with that said I feel that i will recieve my order in a reasonable time.

I have had all of these "ripoff reports" read to me because I am 82% visually impaired. I recently ordered the ULTIMATE PLASMA THEATER bundle. First PLASMA is the only format the gives me any visual viewing. Second, they were offering a system that was within my ability to afford. In the past few days I have had people telling me about the problems they were seeing about DIGITALNOW.TV and it became a concern to me. On August 9 I received a confirmation email about my order. I used a ACH check withdrawal and the down payment was taken out of my account on Wednesday August 10. Once my friends began telling me that this was a rip off, I became devasted. It was like my joy was shattering before me. However, I did today speak with Mr. Charles Mason on the phone and I am totally relieved to hear his side of the story. I now feel confident that I will indeed receive my system from DIGITALNOW.TV. He took my phone call immediately, asked me to email him and sent me 2 emails back with my questions answered. My contracts will be mailed tomorrow, August 18. While it is true that I do not yet have my system, I am going to give the benefit of doubt to this young and upcoming company. I understand all about growing pains. While there are some very dissatisfied and angry customers, I also suspect that there must be a whole bunch of happy customers out there which we do not hear about. I believe that their customer service is improving each day, and that they are trying to genuinely respond to all concerns. For all of the people whom have issues, I hope that you understand that patience is a virtue and that you always get more with honey than with vinegar. Now if in a few months I have to come back here with egg on my face, I will admit to it and apologize to each and everyone. I rather hope to be cming back to tel you how much I enjoy my PLASMA TV and being able to watch The NFL for the first time since I lost my vision in 1998. GO SAINTS!!! Right now I have a good feeling about this copany and Mr. Mason. I am going to give them a fair chance to finalize my contracts and deliver my system to me. As a near blind man, I have a pretty strong sense to to acess a person by voice and what they say. While this is certainly not scientific nor 100% foolproof, it has worked well for me over the years as I try to judge a person without seeing them. After my conversations with Mr. Mason today I feel dang good!

Account Holder: Dennis Van Buren Account Number: xxxxxxxxxxxx0489 Expiration Date: 0806 Amount: 299.90 Street Address: 7770 Oak Estate St Apt. / Suite: 612 City: Raleigh State: NC Zip Code: 27617 Phone Number: 9197687147 Email Address: [email protected] AVS Result: CVV Result: _ Payment Type: VISA Transaction Type: Refund Transaction Date: 2005-08-17 08:56:50 Status: Approved Message: Approved Approval Code: Transaction ID: 100000343022 Master ID: 100000201493 Rebilling ID: Backend ID: 212661 Custom ID 1: Custom ID 2: Invoice ID: Order ID: Origin: VTerm Transaction Mode: LIVE Batch Status: Transaction not batched Comments:

Mr. Van Buren has been refunded for his entire deposit.

If I have mislead someone then I apologize. However, I am not the one advertising every item IN STOCK when nothing is IN STOCK. I am not the company paying operators to tell you when you call that YES,WE HAVE IT AVAILABLE TO SHIP. I am not the one telling a new story every time someone calls demanding their product. Yes, send me a "bounce free" check in the form of a refund. I suggest to everyone that you notify the Federal Trade Commission and file a complaint against this company. They will forward it to other Federal agencies that may be interested in their activities. As far as woking with me .. A new story everytime I call and always wants to send a refund but can't tell me when that will come either. I can't believe this company has not had any products to deliver in the over 2 months they have held my money. Let Charles know what you think of them at Digitalnow.tv 1-888-411-2791 ext 706 or770-844-2097 or678-520-8168 or Unlan Dariah @ 678-755-0913. Oh, Charles if you consider this liable or slander please take action !!!!!!!!!!!!!!!!!

Since Dennis Van Buren decided to name me in his post, I thought I would set the record straight. Since becoming involved with Digitalnow.tv a month and a half ago, I have been trying to handle numerous consumer complaints. Although this is not my primary function at DigitalNow.tv, I felt I could assist in this area. Mr. Van Buren likes to mislead and leave messages without stating who he is. Secondly when I was asked about this site, Mr. Van Buren asked "if I had seen it and was I concerned about it". Obviously we are aware of this site and we are concerned about it. However, you can never make everyone happy all of the time. Furthermore, I have been misquoted by Mr. Van Buren. I never said that "the complaints filed here had been resolved". I did mention that some of the complaints were resolved and some were about to be. There is a difference in that statement versus what Mr. Van Buren implies. I regret that Dennis Van Buren has had a bad experience with Digitalnow.tv, and I am working to make things right with him. Respectfully, Charles Mason VP of Purchasing and Merchandising DigitalNow.TV