- Report: #897084
Complaint Review: Dino Direct - Internet
Reported By:
Stormie -
, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
Dino Direct
Internet, United States of America
Phone:
Web:
www.dinodirect.com
Categories:
Business Rating:
(0)
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Dino Direct DinoDirect Refuses to refund for returned defective merchandise, Internet
*UPDATE Employee: Dinodirect would like to solve this for you
*UPDATE Employee: We want help u
*Author of original report: order number
*REBUTTAL Owner of company: I would like to offer you the best solution
*REBUTTAL Owner of company: Your order has been refunded
*Author of original report: another game
*Author of original report: refund untrue
*UPDATE Employee: About the refund of order 97553149-DD
Ordered dress, received with broken zipper. Returned per their instructions, they gave me store credit instead. When I requested money refund, they removed credit totally. They have defective dress and my money. No recourse.
8 Updates & Rebuttals
Asce
California,United States of America
About the refund of order 97553149-DD
#2UPDATE Employee
Mon, August 06, 2012
Dear customer,
We have checked that the refund have been issued on June 6th through Paypal. Would you please confirm about this? And if y ou still have questions, please feel free to contact us by live chat or email. We will show you proof of the refund.
Have a nice day!
Regards,
Louis cs-manager
Dinodirect
Stormie
California,United States of America
refund untrue
#3Author of original report
Fri, August 03, 2012
Dino Direct states that full amount has been refunded. This is untrue. No check has been issued and no credit on my charge card. Money has NOT been refunded.
Stormie
California,United States of America
another game
#4Author of original report
Wed, July 25, 2012
Please see above listed order number listed one month ago. Please refund entire purchase amount. Exchange not acceptable, only full cash refund to my account or check in US funds.
Asce
California,United States of America
Your order has been refunded
#5REBUTTAL Owner of company
Wed, July 25, 2012
Dear Gayle Boghosian,
I have checked your order. And the full amount of your order has been refunded. I do hope this is helpful to you and will remove the misunderstanding between us. Our team will try our best to offer you the best service in future. Your understanding and support will be highly appreciated.Should you have any further question, please kindly let me know.
Asce
California,United States of America
I would like to offer you the best solution
#6REBUTTAL Owner of company
Wed, July 25, 2012
Dear honored customer,
On behalf of DinoDirect, I would like to apologize for all inconvenience you have experienced while shopping with us. Your feedback and comment, which could improve our products and service, would be highly appreciated.
I would like to offer you the best solution. Could you please kindly inform me of the order number for me to have a check? Your earlier reply will be highly appreciated.
Should you have any further question, please feel free to ask.
Stormie
California,United States of America
order number
#7Author of original report
Thu, June 28, 2012
The order number for item returned and not refunded: #97553149-dd
Asce
California,United States of America
We want help u
#8UPDATE Employee
Thu, June 28, 2012
Dear customer,
We are sorry for the inconvenience we may caused to you. We would like to make up to you. Could you please kindly tell us your order number or you can visit http://www.dinodirect.com/livehelp/qtype-8/ to contact our customer service. We will more than happy if we can help you.
Regards,
CS manager
DinoDirect
Asce
California,United States of America
Dinodirect would like to solve this for you
#9UPDATE Employee
Thu, June 28, 2012
Dear customer,
We are sorry for the inconvenience we may caused to you. We would like to make up to you. Could you please kindly tell us your order number or you can visit http://www.dinodirect.com/livehelp/qtype-8/ to contact our customer service. We will more than happy if we can help you.
Regards,
Louis,CS manager
DinoDirect
