- Report: #581148
Complaint Review: DinoDirect - Internet
Reported By:
Brandy -
Columbus, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
DinoDirect
Internet, United States of America
Phone:
6502401038
Web:
www.DinoDirect.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
DinoDirect A Better Suited Name is Thieves Internet
I purchased a new tv and wanted to connect my decktop computer to it, after recieving the TV I noticed that it did not have the VGA connection. After doing som research on the internet and talking to a few installers from reputable companys such as Best Buy and Micro Center I found out that I could purchase a 3m Male VGA to Male 3 RCA Component Switch cable that would be both compatable to the TV and the desktop and perform the job. Thinking I could save some money I checked out different local pricing including online sites. Finding what I thought was a good deal on DinoDirect.com I purchased the cable. After, setting up everything at the cable was not working, after checking back with professional installers and online to make sure we were doign everything right we came to the conclusion the the cable was no good for us, so we opted to go another route. I contacted Dino Direct to ask to return the item and get a refund and was told by the live support representative (Nancy G.) who first opt to send me a new cable, which I explained to her no need we went to the local store so no need, then she suggested to give me a credit instead of a refund which I declined and then said that the info would be pasted on to the supervisor and an answer on a refund would be given to me. Then I got an email from Dino Direct:
"Dear brandy steel,
Thank you for purchasing with us online at DinoDirect .
We are sorry to tell you that we cannot refund you as so far due to our policy of our company. Could you please email us some pictures and videos to show how you operate it and the results? We will refund you once we confirm that. If you want to return the item to us, you will pay the shipping fee by yourself and we will refund you once we receive the reruned package. We are looking forward your earlier reply. Your understanding and cooperation will be highly appreciated!
Have a nice day!"
Policy!?! Return/Refund on Dino Direct website is as follows:
Return Policy
General Policy
These are dinodirect.com's ("Dino", "DinoDirect", "we" or "our") Standard Return Policies applicable only to products purchased by you directly from the dinodirect.com website.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
Any product not purchased from dinodirect.com
Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number
Any product that exhibits physical damage.
I purchased an item (cable) it didn't, I made other provisions. I do not need and item that is useless to me therefore I would like to get my money back. Mailing you back the item (at my cost) is not an issue all I need is the address which I asked the rep whom I spoke with for perviously. I have record that I purchased the item (cable) from DinoDirect and lastly the item (cable) is not and any way damaged or unreadable, there is no physical damages. I should not have to nor in the policy doesn it state I/customers should have to take pictures/video to prove it doesn't work for a refund.
5 Updates & Rebuttals
Asce
California,United States of America
Order information
#2UPDATE Employee
Fri, August 12, 2011
Dear customer,
We apologize for this issue and hope that it doesnt inconvenience you too
much.
Due to our policy, items can be refund/exchange if you went through the RMA.
As you havent offered the order number in your review, we cant locate your order. Please follow the link below and open a case (http://www.dinodirect.com/OpenACase), our Customer Service team will get back to you within one working day.
Your cooperation and patience is highly appreciated.
Regards,
DinoDirect.com
Asce
California,United States of America
Love DinoDirect
#3REBUTTAL Individual responds
Tue, July 05, 2011
In 2011, I was able to pay online by Visa card. One of the first store was Dinodirect.com. Very good store.Excellent organization and opportunity for feedback through live chat (conversation with you is a wonderful staff Ott and Rebecca) and e-mail.
All issues are dealt with quickly and efficiently!Excellent bonus system and created a free group of VIP parties.Deserves the grateful attention of the establishment DinoDirect Affiliate Program.This program gives its members great rewards and discounts! Are offered for every purchase of free gifts. Shipping is organized well. But the speed of delivery depends on the chosen method of delivery.An assortment of goods.
Everything I bought is made with high quality and deserves a set price. But still want cheaper. In practice, verified that a very good price for mobile phones, radio-controlled toys, accessories for phones! Every month I look website store and be sure to make a purchase. Price had very affordable.
I advise everyone to shop and invite Dinodirect.com.I have checked the quality of service and time!
Dino Direct
Fremont,Arkansas,
United States of America
Sorry for the convience.
#4REBUTTAL Owner of company
Thu, April 01, 2010
Thanks for your review, brandy. Your order was refunded on March 17,2010. We are sorry to make you into a dilemma situation. More questions, please feel free to contact us.Your understanding will be highly appreciated.
Bsteel
Columbus,Ohio,
United States of America
They Have Decided to Honor their Policy
#5Author of original report
Fri, March 26, 2010
Since I filed a report the company has choosen to Honor my request and refund the monies owed for the product which, in my case didn't work for me. I received an email stating that the money will be refunded to my account in 7 business days.
Bsteel
Columbus,Ohio,
United States of America
They Have Decided to Honor their Policy
#6Author of original report
Fri, March 26, 2010
Since I filed a report the company has choosen to Honor their polocy and refund the monies owed for the product which didn't work for me in my case. I received an email stating that the money will be refunded to my account in 7 business days.
