- Report: #1327696
Complaint Review: Direct Buy Travel - Nationwide
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Direct Buy Travel
Nationwide, USA
Web:
travel.directbuy.com
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Direct Buy Travel Travel by Direct BuyDirect Buy Deceptive and deceitful Nationwide
We have been members of Direct Buy for many years. Rarely have we used the services, but when we did, we found that we saved a tremendous amount of money. A little more than 12 months ago, we were approached to look into their new Travel options and services.
We attended an event at the Gaylord Texan and the offers made seemed "too good to be true", so we declined to upgrade our membership at that time. The offers were "points", "free cruise for two" and "free resort stays", based upon availability, on at any of their resorts, or any cruise line or fleet. Several weeks later, we started receiving phone calls about this same opportunity. After much back and forth, over the phone, with the sales associate, I started asking very specific questions.
The associate continued to tell me over and over again, that by upgrading our membership at just over $2500, we would receive a 7 night cruise, on any cruise line, for two, and a 7 night resort stay, or, two 7 night resort stays. The choice was ours.
My husband is an avid cruiser so I had an idea of the cost of cruising and thought we'd get pretty close to breaking even at $2500 if we chose a cruise and a resort stay. With our longstanding membership satisfaction to guide me, I agreed, and paid the money over the phone. Everything changed once I tried to book the cruise.
During the "sale mode" the associate, continued to say "Any cruise line, 7 nights, for two people". I tried to book a 7 night Alaskan cruise and was told it was not good on that particular line because it is considered a luxury line. Just today, I tried to book on another line for a cruise to the Bahamas. Nope, not good on this line either.
"Any cruise line" means exactly that to me. At the time of purchase, the rep even went as far to say that a Viking River cruise would be acceptable. Never was it mentioned that there are excluded resorts or excluded cruise lines.
In addition, the sales reps go into an overload of information on air travel discounts. I have not attempted to use this yet, I'm holding my breath because again, at the time, it did seem "too good to be true", all the other promises were.
