- Report: #273076
Complaint Review: Direct Buy - Spokane Washington
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Why?
Direct Buy
10102 E Knox Ave Spokane, 99206 Washington, U.S.A.
Phone:
208-305-2962
Web:
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INVESTIGATION: DirectBuy commitment 100% member satisfaction. DirectBuy recognizes that complaints posted on Ripoff Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. Merrillville Indiana *UPDATE: DirectBuy recognized by Rip-off Report as a safe business service. DirectBuy pledges their commitment to Rip-off Report Corporate Advocacy Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Direct Buy found to be the largest consumer buying club of its kind. Rip-off Report Verified Safe
Rip-off Report Investigation:
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy WORST QUALITY FURNITURE I'VE EVER SEEN!! MISLEAD AT ORIENTATION!! Spokane Washington
First, I have to say the guys at the warehouse were friendly, courteous and very helpful, but it goes down hill from there.
My wife has a new house. She wants new furniture. We see the Direct Buy commercial on TV. Great commercial. We call and make a date for orientation.
We live almost a hundred miles from the warehouse.
They tell us you can order on-line. Nope... Nada....Not....Seemed everything we wanted to order was 'only in-store ordering'. geeezzz.. Or, we couldn't
get a price.
HIGH PRESSURE SALES AND CLOSING ON MY WIFE.
Nice people though.
Wife goes to Direct Buy warehouse and sits with salesperson. Wife wants living room coffee table and end tables. Five weeks later the 3 tables come in. One
end table is damaged. Direct Buy needs 'furniture tech.' to look at it to determine if it can be fixed or a new table needs to be ordered. About 4 weeks later new end table comes in.
Oh, the coffee table has a glass insert in top, middle.
After we get it home we discover that the glass is slightly warped and has different thickness's and air bubbles in it. I think the melted glass was poured onto a large cookie sheet to harden.
Wife goes to warehouse to order bedroom set. She orders bed, two dressers and two night stands. About 5 weeks later bed and night stands come in. Side boards are warped. Can't use them. One night stand is damaged. Take home headboard, footboard and one nightstand.
About two weeks later two dressers come in. One dresser has drawer that won't close because of very bad quality of workmanship. 'Furniture tech.' needs to inspect. Take home one dresser.
My wife goes to the Direct Buy warehouse and sits with a salesperson. My wife is looking for living room furniture. Salesperson brings over catalog book. Wife
sees Catnapper furniture. Salesperson says "oh, this is very nice furniture. You'll love it" Wife orders leather chase recliner and corner sectional. About 5 weeks later the chase recliner arrives. Carton is not damaged. Open carton and inspect. OK that we can see. Get the recliner home. Sit in it and recline. Left elbow hits wood. Little to no filling in left arm rest close to back rest. Also the entire left arm pad does not wrap over the side like the right side. Take chair back to warehouse. Speak to Assistant Sales Manager. He inspects chair and says "there is enough filler in here." I say "No. There is not. Take it back" He say's he'll need to get a 'furniture tech.' to look at it.
I ask about dresser. Why is it taking so long. Assistant Mgr. says "there are only two 'furniture tech's' in the Spokane area and there are a lot of furniture stores".
Wasn't told that during the orientation!!
Sectional comes in. I get the Assistant Mgr. again and we inspect together. The left end of the sectional is very loose. I can move it back and forth 4 inches. I say I am not taking it because there is something wrong with it.
You guessed it...
Furniture Tech!!!! Assistant Mgr. starts giving me BS about 'it needs to be bolted together' and 'it's sitting on a smooth floor' and 'blah blah blah'. Oh..and he says "you get what you pay for". OH MAN! I almost lost it right there...I asked him "what about the 'quality furniture at 30 to 40 percent less than other's they told us at the orientation. I didn't get an answer. I asked about all the damaged furniture. He says 'well, it's known that you will have about a 20% damage rate in the furniture business.' I said we weren't told that during the orientation and that we are about 50% damage and non-functional.
I've had it with Direct Buy. They ripped us off. We want our money back so we can go get furniture from a local business where we can see what we are getting for our money.
Almost 4 months now. No bedroom set and no living room set.
Are we going to order the dining room set? Well, I think we need to check with
'the furniture tech' first.
Direct Buy....DON'T DO IT!!!
Vince
Colton, Washington
U.S.A.
EDitors UPDATE: Positive Rating and Recognition has been given to DirectBuy for its Commitment to Excellence in customer service.
Rip-off Reports investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuys home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at [email protected] Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuys commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Reports Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. Weve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer.
Read more about DirectBuys Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.
=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED
=====================
Direct Buy WORST QUALITY FURNITURE I'VE EVER SEEN!! MISLEAD AT ORIENTATION!! Spokane Washington
First, I have to say the guys at the warehouse were friendly, courteous and very helpful, but it goes down hill from there.
My wife has a new house. She wants new furniture. We see the Direct Buy commercial on TV. Great commercial. We call and make a date for orientation.
We live almost a hundred miles from the warehouse.
They tell us you can order on-line. Nope... Nada....Not....Seemed everything we wanted to order was 'only in-store ordering'. geeezzz.. Or, we couldn't
get a price.
HIGH PRESSURE SALES AND CLOSING ON MY WIFE.
Nice people though.
Wife goes to Direct Buy warehouse and sits with salesperson. Wife wants living room coffee table and end tables. Five weeks later the 3 tables come in. One
end table is damaged. Direct Buy needs 'furniture tech.' to look at it to determine if it can be fixed or a new table needs to be ordered. About 4 weeks later new end table comes in.
Oh, the coffee table has a glass insert in top, middle.
After we get it home we discover that the glass is slightly warped and has different thickness's and air bubbles in it. I think the melted glass was poured onto a large cookie sheet to harden.
Wife goes to warehouse to order bedroom set. She orders bed, two dressers and two night stands. About 5 weeks later bed and night stands come in. Side boards are warped. Can't use them. One night stand is damaged. Take home headboard, footboard and one nightstand.
About two weeks later two dressers come in. One dresser has drawer that won't close because of very bad quality of workmanship. 'Furniture tech.' needs to inspect. Take home one dresser.
My wife goes to the Direct Buy warehouse and sits with a salesperson. My wife is looking for living room furniture. Salesperson brings over catalog book. Wife
sees Catnapper furniture. Salesperson says "oh, this is very nice furniture. You'll love it" Wife orders leather chase recliner and corner sectional. About 5 weeks later the chase recliner arrives. Carton is not damaged. Open carton and inspect. OK that we can see. Get the recliner home. Sit in it and recline. Left elbow hits wood. Little to no filling in left arm rest close to back rest. Also the entire left arm pad does not wrap over the side like the right side. Take chair back to warehouse. Speak to Assistant Sales Manager. He inspects chair and says "there is enough filler in here." I say "No. There is not. Take it back" He say's he'll need to get a 'furniture tech.' to look at it.
I ask about dresser. Why is it taking so long. Assistant Mgr. says "there are only two 'furniture tech's' in the Spokane area and there are a lot of furniture stores".
Wasn't told that during the orientation!!
Sectional comes in. I get the Assistant Mgr. again and we inspect together. The left end of the sectional is very loose. I can move it back and forth 4 inches. I say I am not taking it because there is something wrong with it.
You guessed it...
Furniture Tech!!!! Assistant Mgr. starts giving me BS about 'it needs to be bolted together' and 'it's sitting on a smooth floor' and 'blah blah blah'. Oh..and he says "you get what you pay for". OH MAN! I almost lost it right there...I asked him "what about the 'quality furniture at 30 to 40 percent less than other's they told us at the orientation. I didn't get an answer. I asked about all the damaged furniture. He says 'well, it's known that you will have about a 20% damage rate in the furniture business.' I said we weren't told that during the orientation and that we are about 50% damage and non-functional.
I've had it with Direct Buy. They ripped us off. We want our money back so we can go get furniture from a local business where we can see what we are getting for our money.
Almost 4 months now. No bedroom set and no living room set.
Are we going to order the dining room set? Well, I think we need to check with
'the furniture tech' first.
Direct Buy....DON'T DO IT!!!
Vince
Colton, Washington
U.S.A.
