- Report: #1472705
Complaint Review: Direct express -
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Direct express
United States
Web:
Directexpress.com
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Direct express Direct express card, Comerica bank Cant cancel fraud charges, no customer service
Customer service is non existent. I waited 45 mins, got hung up on, and waited another hour for them to tell me that 10 charges made on my card (even though they were from Hong kong) that I have to wait 5 days for the charge to go through, then dispute it. But....they can't cancel now before it gets to that point?
The charges were made the same day I called and they couldn't do a dang thing for me. Absolutely the worst company I have ever dealt with. People are upset they lost their money and they make it 1000x worse. Never EVER again!
1 Updates & Rebuttals
Christopher
Flushing,Michigan,
United States
Direct Express/Conduent restrict what call centers can do
#2General Comment
Mon, April 08, 2019
All calls are routed to third party call centers. Level one agents aren't given acess to the necessary computer programs needed to dispute charges or put money back into the accounts. Only level two is given these tools.
Direct Express and Conduent know that customers will be disconnected multiple times while being transferred. This is done purposely in order to artificially inflate the number of calls. Level one agents have no power over how Direct Express and Conduent has set things up.
Their hands are tied in many ways and aren't necessarily unwilling to help. It's simply that the software provided to them doesn't give them the tools necessary to do certain things.
