- Report: #1257269
Complaint Review: Direct General Auto Insurance - Nationwide
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Author Not Confirmed
Why?
Direct General Auto Insurance
Nationwide, USA
Phone:
18004031077
Web:
https://www.directgeneral.com/
Categories:
Business Rating:
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Direct General Auto Insurance Insurance that does not pay! Tampa Florida
I was hit by a driver who was insured by Direct General Insurance. It was her fault and they accepted liability. They sent an adjuster out and he gave me a "lower than market" estimate for the repairs and they paid me. I understand that that is a part of their game but the big problem is that they did not pay for two components of the damage.
He decided that the damage to the front of the car was unrelated and didn't pay for it. It was damage from hitting a traffic cone after being hit off the road by the other driver. He also said that although the wheel was damaged, because he could not see the damage he would not include it in his adjustment report for it.
When it came time to talk to the claims specialist, a woman named Erica Lugo called me. She was extremely unprofessional. She sent a check for the preliminary amount and then pretty much lied about everything else. She said she would send an additional $80 check for rental car reimbursement on several occasions, but never did. She said to drive around town and get 3 estimates of what it would cost to fix the wheel and we would negotiate a settlement. After making me do so she refused to return my emails or phone calls. After finally getting in touch with her she told me my settlement was denied and she was not going to pay me anything else except for the $80 rental reimbursement, which she has still never sent til this day. She actually hung up on me when she said this.
I then spoke to the supervisor Scott Crawford. He was no more competent or helpful than she was. He was combative and contradicted himself and Ms. Lugo. He finally said he will review the case and call me back. That was 4 weeks ago. No word from him.
I guess the moral of the story is don't get hit by someone who is insured by Direct General Auto Insurance.
