- Report: #1429489
Complaint Review: Direct Processors - Vancouver Washington
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Author Confirmed
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Direct Processors
Vancouver, Washington, United States
Phone:
1-866-717-5499
Web:
www.directprocessors.com
Categories:
Business Rating:
(0)
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Direct Processors Merchant Solution Center Lied to me about my contract and then charged me huge fees when I tried to cancel Vancouver Washington
This company is fraudulent and should be shut down! I was contacted by a sales rep over the phone to change to them for credit card processing for our small business. They "analyzed" a copy of my current processing statement and told me that they could definitely save me money on my processing. They tried to get me into a 3-4 year contract but I told them the only way I would switch to them was if I could do a month to month contract. After much discussion, they agreed to a month to month contract and told me that there would be a $250 cancellation fee to which I agreed.
As soon as I received the first statement I was already being charged way more than my previous processor. I called them immediately and told them that if they couldn't fix it I would have to cancel. They apparently "fixed" the fees and I continued to lose money for the next two months despite several phone calls and empty promises.
After four months of this, I decided to stop the hemorrhaging of money and cancelled my contract. They then had the audacity to send me an email that they were charging me $4000 for cancellation fees! I spent hours on the phone and sent a long letter outlining my experience and a supervisor refused to talk to me despite several requests. They "reduced" my cancellation fee to $1000 and told me that they will send me to collections if I don't pay and wreck my credit score.
This company should be charged with fraud. I am absoutely livid that they can treat people this way. And they don't record any of the sales reps conversations or any of the customer service conversations....I wonder why? It's so that they can lie and swindle people and we have no leg to stand on. It's our word versus theirs.
The sales person was named Debbie Reynolds....stay away from her if she calls. In customer service I spoke to Dustin, Maria, and Stephen and none of them will do what is right. The supervisor's name is Sierra and she is apparently "too busy" in meetings all day to talk to me!
Thieves!!
1 Updates & Rebuttals
Fabian
SANTA ANA,California,
United States
I agree completely regarding this Direct Processors and or Ascentium Capital LLC
#2General Comment
Tue, June 05, 2018
I am sorry you are going thru this matter as well. I too was contacted by Debbie Reynolds (she also joked about the actress with the same name). Nonetheless, she asked for statements from another merchant provider as so they can match or better yet. "Beat their prices" once received this info. She vowed up and down how they can beat it by a huga margin. She stated all I have to do is sign this electronic contact that was 20-25 pages long.
Along the way, they do not state there is a contractual agreement for 24-48 months that in addition of their fees, you have a $99.00 fee as well. Regardless of how many sales are processed. Nonetheless, I received the POS machine to run credit cards (which I do not require because I enter all my sales manually and my clients are out of state) unknowingly, I called "Maria" and she stated , Oh that must have been a mistake, send it back, they provided me with a UPS label and OFF IT WENT. Twice, they sentt a machine TWICE. And both times I sent back!!!. A few weeks after. I was called with threats of collection that I never returned the machine.
Then I was seeing excess charges on my bank account statements. I called immediately Maria, but with no response or answer. Not once, Always unavailable or out of the office or with another customer. Left VM and yet never a returned call!. I gave up and decided it was time to put a stop to all the charges. I called my bank and placed a stop payment on all the transactions. She then immediately called me once this took place and swore up and down she would have all the charges reveresed. Well, fastforward a month later. It never happened and guess what??. More charges were accrued and charged. I pulled the plug and called it a day!.
A few months went by and now I am getting a call from a company called Ascentium Capital LLC , lady by the name of Stephanie Eiland. Demanding I pay for the equipment in my pocession. Well, that is impossible. The Equipment was returned!!!. She stated, well, you signed an agreement therefore you need to pay for it regardless!!. How are these people still in business??!!. Strongarmed and demanding payment on something I do not even have!. She then tried to negotiate a settlement since I informed her I do not have her equipment they funded!. I asked her if she even knows Direct processors!, she stated she did not! And did not care for that matter.They only finance these machines!. I was direct with her, I was not going to pay for anything I do not have or own!. I left it at that!.
I get daily calls from these people. She stated she will then report me to a collection agency! Are you kidding me!!.. for what!?. Something I do not have or own. I emailed her the FedEX label they provided me with to prove it was returned!. Not a care in the world!. I think perhaps it is time to call consumer reporting agency and or BBB. Please peoples, before you go any further with this direct processors or anyone associated with them or Ascentium Capital. Do your research here and stear clear!.
