Report: #632875

Complaint Review: DIRECT TV Inc - Greenwood Village Colorado

1 Updates & Rebuttals

Reported By:

Tammy - Nampa, Idaho, U.S.A.

Submitted:

Updated:

Author Not Confirmed

Why?

DIRECT TV Inc

PO Box 6550 Greenwood Village, 80155 Colorado, United States of America

Phone:

3109645000

Web:

Directtv.com

Categories:

Satellite Companies

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DIRECT TV Inc Stole Money From My Bank Account Greenwood Village, Colorado

*Consumer Comment: Good luck.

On July 5th, we called Direct TV to cancel my daughter's cable. She is a college student and would not be using the service for two months. Direct TV suggested we suspend it for two months and that they do this all of the time for college students. There would be a small fee. The service was to be taken off suspension on August 19. The TV was turned off that day and we did not receive any communication in any form from Direct TV. We thought all was well. On August 12, an unauthorized point of sale withdrawal for $771.17 was deducted from my checking account. Consequently, this caused me to overdraw my checking. I called Direct TV and asked what was going on. They said that it was a mistake and that they had notes that showed the account should have been suspended. Instead, they canceled it and charged us an early termination fee, equipment fees, and various other fees. They admitted it was their mistake. I told them I wanted the money refunded immediately. They told me it would take 30 to 40 days to receive a refund. In the meantime, I have been charged $37.58 in overdraft fees, had to get a loan to cover the $771.17, have no access to any money and cannot pay my bills. They are using other peoples money for 30 to 60 days unlawfully. This has put me in a terrible financial bind. I do not have $770 spare dollars laying around for someone to steal from me. I will be contacting the Idaho, Colorado, and US Attorney Generals to alert them to this unlawful and deceptive business practice. I find it suspicious that they decided to cancel her service 7 days before her suspension was supposed to be removed. It is also suspicious that they did this right before the law changed to prevent overdrafts from debit card usage. I want my money back and my overdraft and loan fees paid for by Direct TV.

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1 Updates & Rebuttals

Flynrider

Phoenix,
Arizona,
USA

Good luck.

#2Consumer Comment

Thu, August 19, 2010

DirecTV owes you your money back, plus the OD fees that were charged because of their error. The problem is that talking to DirecTV customer service is like talking to a bag of rocks. Even when the admit their mistakes and say they'll fix it, nothing happens. When you call back, it's like they've never heard from you before.

The real lesson to take from this is to never give any company free access to your bank account. You're learning the hard way what can happen when you do.

If you had a safe full of cash, would you give the combination to your gardener so he could take out his pay every month?

Reports & Rebuttal

Complaint Review: DIRECT TV Inc - Greenwood Village Colorado

DIRECT TV Inc Stole Money From My Bank Account Greenwood Village, Colorado

*Consumer Comment: Good luck.

1 Updates & Rebuttals

Good luck.

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