- Report: #1327983
Complaint Review: Direct TV - Internet
-
Author Confirmed
Why?
Direct TV
Internet, USA
Phone:
1-800-531-5000
Web:
www.directv.com
Categories:
Business Rating:
(0)
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Direct TV Cydcor llc Direct tv Did not meet bundle agreement Nationwide
I was approached by a cydcor/Direct TV salesmen and informed that they had a bundle deal of 4 tv for choice package, 75 mbps, and a home telephone for $115/month. He said no install fees or equipment rental. I scheduled the installation and found out from the installation tech that it was a package deal with Direct TV as cable and Cincinnati bell as the Internet and phone. He said that the Internet and phone would be schedule for another time. After waiting a couple of days and not hearing from them I called Direct TV. I was informed that there was a $29.95 install fees and I said that the deal I agreed to had no install fees and told him I wouldn't pay it. He then deleted the Internet and phone portion off my account and told me to call cincinnati bell directly that they would have me in their system. Called cincinnati bell and they said they didn't have no record of me and told me to call direct tv back. I did and got no where, no supervisor available. I waited a few more days called back. I was then told they could only offer Internet service of 5 mbps and no home phone for the $115/month. I told them that I want the deal that I signed for or they need to cancel my service and I was told that they would charge me a cancellation fee of $480. I told them since they are not providing the services agreed to that they are the ones failing to meet the deal and I should not be charged for the cancellation. She then told me that they are provided their portion of the deal as agreed and they have nothing to do with the Internet and phone. I told her that it was a direct tv representative that made this deal and cincinnati bell was not involved when I signed the contract so yes they should be held to the contract or cancel at no cost to me. She then asked if I was cancelling or keeping the account and I told her she needs to cancel with no cancellation fee and after 2-3 minutes she hung up.
