- Report: #151556
Complaint Review: Direct TV - Http://www.direc4u.com/public/Home.aspx Internet
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Author Confirmed
Why?
Direct TV
Http://www.direc4u.com/public/Home.aspx Http://www.direc4u.com/public/Home.aspx, Internet, U.S.A.
Phone:
866-595-8448
Web:
N/A
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Business Rating:
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Tell us has your experience with this business or person been good?
I was a loyal customer of DISH Network for several years and was completely satisfied. Than I was bombarded with mail circulars from Direct TV about a four-room setup for $29.99 any additional receivers at $4.99. The ads also stated subscribe today and receive a $50 Target gift card and TIVO DVR no mention of an additional charge. I already had several DVD players so the DVR player and gift card offer sounded great.
So I called on May 20th 2005 and secluded at date of the installation, which was on 6/1/05. When the installer came I asked about the DVR player and he said it wasn't on his order. That should have been my first flag. He installed the four systems and I told him at that time I only wanted 2 of the systems activated at that time because I didn't have televisions in the other rooms. I was planning to purchase 2 additional televisions in the future so I wanted the system installed at that time to avoid calling later and have another installer come out and install additional systems. He said at that I would need to call Direct TV and have them only to activate the rooms I currently was using.
This has been a total nightmare. I call Direct TV they tell me to call the sales dept. I call the sales dept they tell me to call a company called Web link I call web link and I'm having a conversation with someone in India that can't speak very good English so after trying to get my point across to this person with no satisfaction I asked to speak with his supervisor and that was even worse. He refused to give his name and his English was much worse. He kept trying to give me a DVD player, which I didn't need or want.
All I wanted what was offered in the ad which he had no idea of what I was taking about. After several calls I was then referred to call rapid satellite. The call was answered by someone in India again and their English was jus as bad or worse again they refused to give a name and tried to give me a DVD player. I have emailed the Dallas Morning News asking why they allow Direct TV to offer promotions for new customer and they have no intentions on honoring. I have even mailed my billed with payment and included a copy of their ad to their billing department as of today I have not received a call, email, letter or any explanation as to resolution to my situation.
Until today I thought I was the only person Direct TV has scammed. There needs to be pressure put on companies that intentionally go out to rip the consumer off.
Sheila
Dallas, Texas
U.S.A.
So I called on May 20th 2005 and secluded at date of the installation, which was on 6/1/05. When the installer came I asked about the DVR player and he said it wasn't on his order. That should have been my first flag. He installed the four systems and I told him at that time I only wanted 2 of the systems activated at that time because I didn't have televisions in the other rooms. I was planning to purchase 2 additional televisions in the future so I wanted the system installed at that time to avoid calling later and have another installer come out and install additional systems. He said at that I would need to call Direct TV and have them only to activate the rooms I currently was using.
This has been a total nightmare. I call Direct TV they tell me to call the sales dept. I call the sales dept they tell me to call a company called Web link I call web link and I'm having a conversation with someone in India that can't speak very good English so after trying to get my point across to this person with no satisfaction I asked to speak with his supervisor and that was even worse. He refused to give his name and his English was much worse. He kept trying to give me a DVD player, which I didn't need or want.
All I wanted what was offered in the ad which he had no idea of what I was taking about. After several calls I was then referred to call rapid satellite. The call was answered by someone in India again and their English was jus as bad or worse again they refused to give a name and tried to give me a DVD player. I have emailed the Dallas Morning News asking why they allow Direct TV to offer promotions for new customer and they have no intentions on honoring. I have even mailed my billed with payment and included a copy of their ad to their billing department as of today I have not received a call, email, letter or any explanation as to resolution to my situation.
Until today I thought I was the only person Direct TV has scammed. There needs to be pressure put on companies that intentionally go out to rip the consumer off.
Sheila
Dallas, Texas
U.S.A.
5 Updates & Rebuttals
Sheila
Graham,North Carolina,
U.S.A.
Not everyone can get cable
#2Consumer Comment
Fri, August 05, 2005
In response to the peson who said "get cable", not everyone can do this. Some of us live in rural areas and the cable companies do not consider it cost effective to come to us. If we want television we are stuck with satellite. I have DirecTV with tivo and for the most part I am happy with it. I guess I was just lucky since a two-satellite dish was already on the roof when I purchased the house and tivo was a simple matter of switching receivers. To the person having problems with DirecTV, keep pestering. Don't give up. Somewhere out there is an American, English speaking tech with a working brain.
Sheila
Graham,North Carolina,
U.S.A.
Not everyone can get cable
#3Consumer Comment
Fri, August 05, 2005
In response to the peson who said "get cable", not everyone can do this. Some of us live in rural areas and the cable companies do not consider it cost effective to come to us. If we want television we are stuck with satellite. I have DirecTV with tivo and for the most part I am happy with it. I guess I was just lucky since a two-satellite dish was already on the roof when I purchased the house and tivo was a simple matter of switching receivers. To the person having problems with DirecTV, keep pestering. Don't give up. Somewhere out there is an American, English speaking tech with a working brain.
Sheila
Graham,North Carolina,
U.S.A.
Not everyone can get cable
#4Consumer Comment
Fri, August 05, 2005
In response to the peson who said "get cable", not everyone can do this. Some of us live in rural areas and the cable companies do not consider it cost effective to come to us. If we want television we are stuck with satellite. I have DirecTV with tivo and for the most part I am happy with it. I guess I was just lucky since a two-satellite dish was already on the roof when I purchased the house and tivo was a simple matter of switching receivers. To the person having problems with DirecTV, keep pestering. Don't give up. Somewhere out there is an American, English speaking tech with a working brain.
Sheila
Graham,North Carolina,
U.S.A.
Not everyone can get cable
#5Consumer Comment
Fri, August 05, 2005
In response to the peson who said "get cable", not everyone can do this. Some of us live in rural areas and the cable companies do not consider it cost effective to come to us. If we want television we are stuck with satellite. I have DirecTV with tivo and for the most part I am happy with it. I guess I was just lucky since a two-satellite dish was already on the roof when I purchased the house and tivo was a simple matter of switching receivers. To the person having problems with DirecTV, keep pestering. Don't give up. Somewhere out there is an American, English speaking tech with a working brain.
Troy
Muncie,Indiana,
U.S.A.
Get cable
#6REBUTTAL Individual responds
Fri, August 05, 2005
I tell people this time and time again , get cable I have cable with HDTV. DVR, Digital, plus Video ondemand by the way SAT can't offer VOD. plus i have High speed internet and Home phone service with free long distance included, also my picture never goes out nor does my phone or internet. I had satillite for years and I will never go back. Just free yourself the trouble and get cable installed.
