- Report: #1254526
Complaint Review: Direct TV - Nationwide
Reported By:
Elizabeth Alexander -
Ladera Ranch, California, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Direct TV
Nationwide, USA
Web:
www.directtv.com
Categories:
Business Rating:
(0)
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Direct TV Sherry who took our order. Venus who was rude when I called to have it fixed ID 100367761 Bait and switch! Told us we wold get 4 movie channels free for 3 months and then they didn't give them to us after they installed the cable! nationwide California
We called Direct TV. They offered us HBO, CineMax, showtime and Starz free for the first 3 months. We confirmed this they said they would email us after 3 months to let us know they would start charging us.
They installed the cable yesterday, there were no premium channels installed. I asked the installer, he said we had to call directTV. I called and spent 30 minutes on the phone, they would not, could not honor what they told us they would do when we called. They said that the premium channels were never set up, then they said that the installer was supposed to do something when he was here to make sure we got the channels and he didn't. I have gotten the biggest run around about nobody being able to simply correct the problem. I've been calling and getting the Phillipines and not the US for service. People have put me on hold for over an hour and 20 minutes and NEVER came back on the phone.
This is the WORSTE service I have ever gotten from a cable company. I am completely disgusted with their bait and switch and horrible serivce! I will be cancelling my two year contract.
