- Report: #1482881
Complaint Review: DIRECT TV - USA USA
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Author Confirmed
Why?
DIRECT TV
USA, USA, United States
Web:
direct tv.com
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DIRECT TV SOLD A MOBILE PLAN WITHOUT SUPPORTING INFRASTRUCTURE USA USA
We subscribed for mobile satellite service with direct TV that says they do mobile service but what occurred is fraudulent. We purchased our satellite gear for Direct TV but upon using it for the first time we could not connect with their service. We called various departments within Direct TV with representatives not knowledgeable and giving wrong information, many times opposite of what the last agent said.
We were told they do not have a mobile department, we were told call Winegard who would help us connect. Winegard said they do not help direct tv customers unless they bought winegard equipment. We bought Direct tv sayiing they had a mobile service but it is not the truth. I am being inundated with offers from winegard now. The equipment I will now eat and throw in the dumpster. When we requested help from a tech at Direct TV they said we needed a physical address which being retired now and mobile is impossible, should have said that in the beginning.
One last thought, my wife and I have retire to motorhome living three time and hit the road and we always had Hughes Net internet and Direct TV with us with little problems but now that AT&T has bought out direct tv it has gone to a dung heap. Do not subscsribe to their service it's a scam and I hope higher ups in AT&T read this since they are useless.
