Complaint Review: DirecTV - Atlanta Georgia

As a former employee of directv, you can rest assured that your complaints are true and accurate.  most employees are only half trained to do their job (some are thankful because all they want is a paycheck anyway). the ones that are actually educated in retail and know how the process is supposed to work are not given all of the information needed to do a thorough job, thus creating probs such as yours.

csr's don't note accts properly and information is not passed along properly.  processes that are required for a customer to receive all of their discounts are not properly handled. again, creating probs like yours.

everytime i hear some one defend directv it makes my skin crawl.  obviously, these people have the minimum service offered and money to burn.

(AS AN EMPLOYEE) i was promised bonuses and never received them because of some technicality. but of course the person sitting next to me, who was "really good friends with the boss" was getting their bonuses.

was at work everyday, sick or not. completed all of my assignments. done what i was told....and so on.  with the company for 3 yrs.

keep up the complaints, don't let these companies get away with "legalized theft" anymore.

Your comments are reallly interesting. I have been dealing with Direct tv for about 2 years- and have been lied to=i.e.1] does your company adhere to the 3 day right to cancell at no charge if the product does not work in the way i need it too? 2] my home is prewired and we need the dvr to operate 2 tv's as moms previous company did. mom uses a wheeled walker, or cane-the tv cabinet is small and there is no room for an extra box in that room-so the dvr must operate 2 areas 3]according to the ad- free set up, free tv, etc. and a 2 year contract for 29.99 plus dvr charge and tax unless i change it? I was told yes to all three questions by several customer reps and in the recorded dontracts i stopped the recording and inserted my understanding of those items and was told yes. Well the install was a nightmare- we were yelled at by the installer when i told him he could not leave untill the system worked- mom had nightmares and did not sleep all night-we have been harrassed- by phone and mail different lawyers, collection agencies- we could have paid and have spent more on postage and duplicating than the bill was. The fact that the company has never addressed any of our complaints- wanted to charge over $500 for cancelling the contract- has sent letters trying to make me feel wrong to stand up for my mom etc. and its not over-the last letter i informed them that i helped mom- was privy to all conversations and represented her when answering questions- that mom has cancer and memory problems and only wanated to watch jeannette macdonald =which she couldnt because the systedm did not work etc etc. well this company is plain no good. So maybe linda your ok- but when you imagine that people are not right for refusing to pay when ripped off then you are really not getting what your company does to people.

File complaint with Federal Trade Commission www. ftc.gov Click: Consumer Protection Click: box to right Complaint Assistant Then File Complaint with BBB www.bbb.org Click: For Consumers Click: Complaints It's Free! If more of us do this, something will be done. I have filed complaints in the past and have had great results. Good Luck, Linda

I can understand being frustrated over the rebate process. However, I don't believe your story about what the sales agent said. They don't just give the first month free. Ever. Period, no matter what you say. The only way would be to have gotten last year's Premier/NFL Sunday Ticket promo but that's completely different. From the sounds of it, you were offered the Choice Package, which is 185 channels (simulcast in HD with that many, but in SD a little over 150) which retail value was 52.99 at the time, with a $23 rebate credit for 12 months. Your contract being a standard 2 year agreement, so you got promotional rates for half of the contract (that is how contracts and promotions work). You claim you didn't receive a bill at all in January, that is probably because you're in a rural town of Tennessee. Those in the suburbs and urban areas receive their bills within 5-7 business days from the date issued. Your postal service is responsible for the time it takes your mail to be delivered, not DirecTV. You yourself stated you always had to verify your address. Why? Because that's the only thing that DirecTV is responsible for keeping track of. The bills are computer generated and are physically mailed out within 24hrs of generating. A multi-billion dollar corporation is not going to make a technical error with issuing statements 5 months in a row, and it would be thousands of bills affected which I'm sure the company would recognize. Therefore it's logical that the company is not behind the bill reaching your residence after the normal timeframe. Your service was activated December 22nd. Guess when we issued your first bill? DECEMBER 22ND. The activation date becomes your bill cycle date. If your rebuttal to that is DirecTV purposely issued the statements late, that is an invalid assumption as well. Why would we purposely issue the statements so late? So you can get disconnected and we can lose customers? The object of the game is to retain customers, which DirecTV has heavy emphasis on (Hence being one of the only TV providers with a retention department). Also, clearly you have internet service. If the bill came late after 2 months (60 days is a reasonable timeframe) why not get email statements or check your bill online??? Not to mention, we ALSO are one of the few TV providers with OUTBOUND representatives who call to remind you when you're past due ! (10 days after the original bill's due date). There is no valid reasoning behind not being informed of your bill / etc! YOU are ultimately responsible for your bill. DirecTV provides service, you as a customer pay for services received. DirecTV can't hold your hand. With over 18 million customers we can only assume customers are being responsible and managing their finances/bills. We also understand when someone is going through a rough time and work with them to help. If your husband was laid off then why not be responsible and call DirecTV to do one of two helpful options: 1. Suspend the account (your service is temporarily [and voluntarily] disconnected for a period of up to 6 months with no type of penalty or extra fees) 2. Downgrade your package to the Family package which IS 29.99. Since you were consistently late at some point you would've spoken to the Collections Department and it is mandatory to bill educate on every call (give the date your statements are issued and due back). You had to of been aware of your bill's due dates since your bills are due back on the same date each month. (20 days after being issued). Point to this Harry Potter book I wrote: Be responsible! I agree DirecTV's rebate process is stupid and I work for them! But the entirety of the rest of this argument is weak!

which is next to useless on a modern television. An appliance which someone in her situation probably shouldn't have at all.

this is why im still using my big satellite dish. i may have lost a few channels.but im not getting the run around. i talked to one guy who had a big dish and he switched to a little dish. he was paying 250.00 a year on his big dish he had the basic and starz. he told me he is paying over 700.00 a year on his little dish . he wanted espn and the fox sports. everytime i see him he complains about it. but sadly NPS has dropped about half of their basic packages they had. its hard but the whole country is tightening their belt. i would call the attorney general , the bbb and dispute the credit card charges with your card company. have all your documents to prove your side.

If your financial situation is so dire that $350 caused an overdraft on your account and your husband being laid off immediately causes you to have problems making utility payments, you shouldn't have DirecTV at all. If I were in your shoes, I would be cutting every cost imaginable, and I'd be creative as hell about it.