- Report: #1331203
Complaint Review: Directv - Greenwood Village Colorado
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Directv
DIRECTV Customer Service P.O. Box 6550 Greenwood V Greenwood Village, 80155-6550 Colorado, USA
Phone:
1-800-824-9081
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Directv Exede internet Deceptive about bundle and visa card Greenwood Village Colorado
On September 21st I called Directv to get their bundle service. I was told wild blue or exceed would be my internet provider. At the time of this call I was told it would be several weeks to receive my Visa card for $200. Then I was told my card would not be charged till installation date. It was charged that day. The directv customer service representative told me they had found me a bundle called exede. From the time this internet provider was installed I have had terrible connection. When I called the next day someone there told me I was in. A Two year contract. I was told my contract was with directv. I did not realize it was with exede too. Directv has been giving me the runaround and promised a person from their escalation dept would call me Saturday morning. I waited and no one called. They had me waiting for an hour and told me they would help me and then said it would take about 5-7 business days to answer. Getting different answers every time I call. The other service exede was making an $88.20 charge on my card. Saying this was my first bill cycle. They are the worst internet service I have ever used. If I want to leave them I have to pay over $300 to get out of their contact. Directv says if I want to disconnect it will be $480. I feel since Directv says this is a bundle it should be one bill. They tell me there are two. I was deceived with this internet bundle and Visa card scam. Please advise.
1 Updates & Rebuttals
James
guthrie,Oklahoma,
USA
Bundled Services
#2General Comment
Thu, November 03, 2016
I've always have tried to talk people out of the bundled services. Some people wouldn't listen to me and end up getting screwed. I had one customer who bundled their Dish Network (which I installed), phone and internet.
By doing this Dish Network took me off as the installer of record. I had to jump through hoops to do an upgrade for the customer. With computers it shouldn't be that hard to keep the installer of record or to make a single bill.
It almost feels like who ever did the software for Obamacare. Is also doing the software for Dish and Directv computer systems. You would think that would be a good idea to make things much easier for all concerned.
The only thing I could suggest is to keep it a year and then see what it cost to get out of your contract. Plus every time you have a problem call them repeatly until you get satifaction with the service.
I know I would be out their trying to keep the customer happy. But their are some customers who are never happy no matter what you do.
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