Complaint Review: Directv - Nationwide

 Husbands Directv account had went to collections prior to our marriage last year. Made payments on it through First National Collection Bureau Inc. who handles Directv accounts. Made a final payoff in the amount of $367.87 by personal check on 2/10/16. On 2/25/16, called collection company because check had not been deposited yet. Was told they couldn't locate check I sent. Was asked to send a second check, and was ASSURED there would be a note put in file to return first check if found. On 3/6/16, my bank records indicated that BOTH checks had been deposited. I contacted the collection agency who told me that all Directv checks get forwarded to Directv per their request along with any account notes. So, I start the process of calling Directv. On 3/6/16, I spoke with Brandon (Id # 515765) who told me that an expedited request was put in for a refund to be issued to me at 11:03am that morning. Expedited was supposed to mean it would only take 2 weeks to receive my refund, not the usual 30 days. He also took my contact phone number and said that someone from finance/billing/refunds would be contacting me within those next 2 weeks to get all my checking account information so they could issue the refund to me. On 3/16/16, I called Directv again and spoke this time to Kelly (id # 101036681) who apologized for the "erroneous information" I was given on my last call. He took my checking account routing and account numbers and again my contact phone number and said I would receive my refund within 10 business days. Then today, 3/24/16, my husband received an email from Directv telling him that we would be receiving our refund in the form of a Visa prepaid gift card, and that it was being shipped to the address he had on his account with them when he had it open several years ago which happens to be in a totally different state from where we live now. First of all, we didn't pay them with a prepaid gift card, what makes them think we want that as our refund? We can't pay bills with it! So I contact Directv AGAIN, got a rep and asked immediately for a supervisor. Waited 20 minutes on hold with no answer from rep or supervisor before I finally hung up and called back. This time got rep Bryan who transferred me to Supervisor Osman, who told me I had the wrong department. He then transferred me to Billing where I got Tony (id #1681393). When I asked to speak to the supervisor he said he would transfer me but when I asked Tony what the supervisor's name was, he flat out refused to give it to me. I was then transferred to supervisor Joseph (id # 719521) who proceeded to tell me that it was their policy to issue gift cards on closed accounts and there was nothing further he could do about it and it would take at least another 10 business days to receive the card. When I asked to speak to his supervisor, he told me that he "was the highest ranking person there", and when I asked for his supervisor's name and contact information he also refused to give it to me. I am seriously considering consulting a lawyer because in the first place they cashed both checks after they conveniently lost the first one. Second of all, don't screw with my money by giving me some lame gift card when I paid you with a check! I will also be sending this information to whoever I can find contact information for at Directv, along with the BBB and blasting the internet with the wicked ways of Directv. DO NOT - I REPEAT - DO NOT DO BUSINESS WITH DIRECTV! They are scam artists thru and thru!