Chris
Los Angeles,#2REBUTTAL Individual responds
Mon, December 21, 2009
When my DVR from Direct Tv malfunctioned, I call customer service to replace it. I had the protection plan so I thought my contract would not be extended. I was wrong. Direct Tv extended my commitment for another 24 months even with the protection plan. I called Direct Tv customer service to see why they extended my contract, and was told the agent had to send the matter to another department to look into it. The other department kept saying that the extension was justified. Well, after calling Direct Tv daily to see if Direct tv reset my contract back to the original date, a customer service rep did state that my contract should not be extended but that there was nothing that they could do other than send the matter to the other department that was saying the extension was justified. Eventually I had to send a letter to the office of the president to fix the problem with my contract. About a week after sending the letter, a person from the office of the president called and said my contract should not have been extended and cancelled my contract all together.
unchienne
United States of America#3UPDATE Employee
Sat, December 19, 2009
I 100% believe you when you state you weren't told about the ECF.
However, I did want to clarify that leased equipment that is replaced due to a malfunction does NOT extend your committment. Neither does a replacement of owned equipment IF you have the protection plan. No fine print needed. It's all just common sense. If you lease a car and it goes out, the dealership fixes it. If you own a car and it goes out...pull out the wallet unless you have an extended warranty. Pretty much the same concept. It may occasionally happen as part of a computer glitch, but a quick glance at the account or a mention by the customer to the rep that it was a technical replacement can resolve the issue.
Now, if you dropped it, crushed it, spilled something on it, your dog ate it, or you ran it over with your car...that might be a different story. Again with the car metaphor so it all makes sense, but think of it this way: yeah, a dealership will cover a leased vehicle's mechanical flaws, but if you crash it head on into an electric pole, you're out of luck.
Ken
Clinton,#4Consumer Comment
Wed, July 29, 2009
I have to agree with the above posters. Their cancellation fee is spelled out very clearly in their contract. We tried DTV, but after several attempts, could not get a clear signal. They still wanted to charge us $300. We took it to an agency that handles consumer affairs in our state (SC), and within two weeks, we received no fewer than three written notices that the charge had been cancelled. So unless you have a really good reason for cancellation, you're stuck.
Laurie
Haslet,#5Consumer Comment
Wed, July 29, 2009
When you make a choice to do anything that involves contracts or agreeing to the terms and conditions and not read them first - DOES NOT MAKE THE BUSINESS the one at fault - You made a choice to sign up for their services and NOT READ THE CONTRACT - that makes it your fault.
Stacey
Dallas,#6Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems I suggest you learn to READ what you sign Try using proper grammer if you want to be taken seriously Stacey
Stacey
Dallas,#7Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems I suggest you learn to READ what you sign Try using proper grammer if you want to be taken seriously Stacey
Stacey
Dallas,#8Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems I suggest you learn to READ what you sign Try using proper grammer if you want to be taken seriously Stacey
Stacey
Dallas,#9Consumer Comment
Wed, July 29, 2009
I have Directv - when I signed up with them I also signed a CONTRACT that states the cancellation fees - Mine was a 2 year contract and I have continued service for over 5 years with no problems I suggest you learn to READ what you sign Try using proper grammer if you want to be taken seriously Stacey