- Report: #470040
Complaint Review: DirecTV - Palm Bay Florida
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DirecTV
http://www.directv.com/DTVAPP/index.jsp Palm Bay, 32909 Florida, U.S.A.
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DirecTV Fraud Unauthorized Debit Lie Poor Service Palm Bay Florida
Everything went well for about 6mos, then all the sudden the service was pure fuzzy garbage. Called and had service guys out a few times, they all said, *yep its fuzzy garbage* (not a direct quote) so finally the DTV rep says, well if you upgrade recievers that will help. Ok, so if I fork over $100 everything will be fine? *yes*. -.- It wasn't, and I also didn't read the fine print on the receiver because buying it obligated me to another year of service. That was my bad, I know how devious the company is and it's my own fault for not pulling out the magnifying glass and checking with the family lawyer before I agreed.
Since the service is crappy and I don't get most of the channels I pay for I decided to drop from the 92$ program to the 30$ one (I forget the specific package). I get the new bill and instead of the 30$ bill there is a 90$ bill. They changed the service just fine, but decided I would still pay the 92$. I refused to pay the 92$ because, uhm I DON'T OWE IT!! Their otherworldly response to not being paid money they aren't due?
*OK, well we will shut off your service.*
(No, it WAS NOT for the previous month of full service, it was for a month of the 30$ service which is why I owed 30$ not 90$)
I decided I had enough. For what I am spending to NOT watch TV I could just ditch the whole deal and get the equipment to stream to my tv and watch what I want CLEARLY and without the DTV special fines and fee's. I decided to cancel services eat all the fees and nonsense and just get these morons out of my life. I made a HUGE mistake in choosing to do business with them and this made piece with paying a HUGE fine to get rid of them. I thought it was over. WRONG.
My PAID FOR set top boxes had to be returned and they were sending a box. I had 30 days to return receivers or I would be charged 800$$. Fine with me. 10 days pass before I get a box. THE DAY THE BOX SHOWS UP there is a 897$$ debit from direcTV to my account. I am not signed up for billpay and I have an email stating I owe no outstanding fines or fee's and I am well within my 30 days. I call up and they claim I haven't returned the receiver so they are within their rights. I have proof of when the box was delivered from FEDEX. It's not like I can drop the box off locally. This is a scam pure and simple, there is ONE way to return the boxes and its through them, they don't send the box timely and they can slam you with a HUGE fee.
Someone please tell me how this is remotely ok? I'm now 100$ overdrawn on my account because they took money they aren't due without notifying me. I am disputing with the bank, have filed with the FTC and BBB but that doesn't give me back my week without food >: (
Not cool man.
Orphicdragon
Palm Bay, Florida
U.S.A.
Since the service is crappy and I don't get most of the channels I pay for I decided to drop from the 92$ program to the 30$ one (I forget the specific package). I get the new bill and instead of the 30$ bill there is a 90$ bill. They changed the service just fine, but decided I would still pay the 92$. I refused to pay the 92$ because, uhm I DON'T OWE IT!! Their otherworldly response to not being paid money they aren't due?
*OK, well we will shut off your service.*
(No, it WAS NOT for the previous month of full service, it was for a month of the 30$ service which is why I owed 30$ not 90$)
I decided I had enough. For what I am spending to NOT watch TV I could just ditch the whole deal and get the equipment to stream to my tv and watch what I want CLEARLY and without the DTV special fines and fee's. I decided to cancel services eat all the fees and nonsense and just get these morons out of my life. I made a HUGE mistake in choosing to do business with them and this made piece with paying a HUGE fine to get rid of them. I thought it was over. WRONG.
My PAID FOR set top boxes had to be returned and they were sending a box. I had 30 days to return receivers or I would be charged 800$$. Fine with me. 10 days pass before I get a box. THE DAY THE BOX SHOWS UP there is a 897$$ debit from direcTV to my account. I am not signed up for billpay and I have an email stating I owe no outstanding fines or fee's and I am well within my 30 days. I call up and they claim I haven't returned the receiver so they are within their rights. I have proof of when the box was delivered from FEDEX. It's not like I can drop the box off locally. This is a scam pure and simple, there is ONE way to return the boxes and its through them, they don't send the box timely and they can slam you with a HUGE fee.
Someone please tell me how this is remotely ok? I'm now 100$ overdrawn on my account because they took money they aren't due without notifying me. I am disputing with the bank, have filed with the FTC and BBB but that doesn't give me back my week without food >: (
Not cool man.
Orphicdragon
Palm Bay, Florida
U.S.A.
