- Report: #1298784
Complaint Review: directv - phoenix Arizona
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Author Confirmed
Why?
directv
phoenix, 85062-8626 Arizona, USA
Phone:
1-800 531 5000
Web:
directv.com
Categories:
Business Rating:
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directv spending too much time in the arizona sun! phoenix Arizona
Here's one more for the books! In October of 2014, we decided to go with Directv. We paid the first payment w/my debit card, then decided to have the bill paid thru Auto Bill Pay, Directv's payment method. I used the same debit card #, and received a "Welcome to Directv" letter w/the next payment set to be debited on 10/04/14. A line on the bill stated "CONFIRMATION of Auto Bill Pay enrollment by DEBIT CARD, payment to be charged on or about 10/04/14". Every bill we received after that, had that statement on it, with date changes on it as appropriate. (I prefer to get paper statements for my own safety.)
October 2015.(Here's where all the "FUN" begins!) My nextbill arrives w/this statement, in BIG red letters at the top, "PAYMENT REVERSAL". This bill also showed an expected increase in payment (double what we were paying) w/this statement at the bottom-"Please do not send cash. Make check or money order to: (Their Phoenix address).
So I call to find out what this is all about. I'm told that my bank didn't respond w/payment because....(get this!) the account # was wrong! After a full year?! So I give them my debit account # again, and ask them to repeat it back to me, which they did(correct!). At tnis time I paid the amount owed while on the phone, got a confirmation # as proof of payment.
The next bill we receive has the original line as the very first bill: "CONFIFMATION of Auto Bill Pay enrollment by debit, etc, etc. Each bill after that had that same wording - until Nov. of 2015- again this bill arrives w/the same big red wording as before, "PAYMENT REVERSAL"! WHAT??! So I call and ask what is the problem is NOW! I'm told, again, that the bank, again, didn't pay for the same reason as before - wrong account #!! Again I give them my debit card #, and again ask them to repeat it back to me (correct!) and again pay the amount w/my debit card and get a confirmation #.
The next bill we receive had the same, old "To sign up for Auto Bill Pay, see reverse. Please do not send cash. Make check or etc, etc, etc. The next correspondence we receive is completely different from all the rest, abnd has an Orlando, Fla. address. This rediculous letter, dated 02/04/16, with a past due amount of $134.33, stating that if this bill is not paid by 02/10/16, our service w/be temporeraly disconnected.
So I call and was told, by a guy that mumbled his name, that we were past due, and told him "WRONG!" I also told him that I was illegaly being charged late fees. He looked that up and found that I'd been charged a total of $10.00. I asked him point blank "Why aren't they debiting my account as agreed by contract?" He ignored that question, and asked if I wanted the $10.00 as a credit! I told him at that time (all the while biting my tongue to keep my temper) "drop the stupid ten dollar fee and answer my question!" I never did get an answer!
At this time I'd had enough, and told him all I was going to pay, by check, was a normal payment, NOT double what they said I owe. It is my hope that (again!) nothing goes wrong. I'm beginning to think that whole company is spending too much time in the Arizona sun.
The last letter we received alerted us to the fact that they "were now part of (((REDACTED))) family". WOW! A big company to hide behind?!
