- Report: #115907
Complaint Review: Dish Network EchoStar Communications Corp. - Englewood Colorado
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Author Confirmed
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Dish Network EchoStar Communications Corp.
Englewood, Colorado, U.S.A.
Phone:
800-333-3474
Web:
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Dish Network, EchoStar Communications Corp. ripoff/free, no commitment to you Englewood Colorado
*Author of original report: State Attorney General said they could do nothing
*Author of original report: State Attorney General said they could do nothing
*Author of original report: State Attorney General said they could do nothing
*Author of original report: State Attorney General said they could do nothing
I received a letter telling me that my original model receiver "is being phased out and will soon no longer work." Then they offered "Because you have been such a loyal customer, we re replacing your receiver at no cort or commitment to you."
There was no fine print or any mention of a charge so we had the receiver installed.
Next bill came with a $4.98 a month fee for "Dish VOD Service". I called and was told that was what I would have to pay each month for the service of the new receiver.
I pointed out that nothing about that fee was mentioned anywhere in their offer and asked for an address where I could write to appeal. They said there was no mailing address but I could contact them at [email protected].
I have made a complaint to the Washington State Attorney General's Consumer Protection Division.
Gerald
Lummi Island, Washington
U.S.A.
There was no fine print or any mention of a charge so we had the receiver installed.
Next bill came with a $4.98 a month fee for "Dish VOD Service". I called and was told that was what I would have to pay each month for the service of the new receiver.
I pointed out that nothing about that fee was mentioned anywhere in their offer and asked for an address where I could write to appeal. They said there was no mailing address but I could contact them at [email protected].
I have made a complaint to the Washington State Attorney General's Consumer Protection Division.
Gerald
Lummi Island, Washington
U.S.A.
4 Updates & Rebuttals
Gerald
Lummi Island,Washington,
U.S.A.
State Attorney General said they could do nothing
#2Author of original report
Tue, June 14, 2005
I sent my complaint to the Washington State Attorney General. They wrote Dish Network and received a letter saying, in effect, that it was too expensive to give away this service. They passed the response along to me and said they wouldn't pursue the case as they didn't work for individuals and suggested I might hire my own attorney. Instead I'm paying the $5 extra each month. I'm pleased with the service but not the way it was offered as "at no cost" to me!
Gerald
Lummi Island,Washington,
U.S.A.
State Attorney General said they could do nothing
#3Author of original report
Tue, June 14, 2005
I sent my complaint to the Washington State Attorney General. They wrote Dish Network and received a letter saying, in effect, that it was too expensive to give away this service. They passed the response along to me and said they wouldn't pursue the case as they didn't work for individuals and suggested I might hire my own attorney. Instead I'm paying the $5 extra each month. I'm pleased with the service but not the way it was offered as "at no cost" to me!
Gerald
Lummi Island,Washington,
U.S.A.
State Attorney General said they could do nothing
#4Author of original report
Tue, June 14, 2005
I sent my complaint to the Washington State Attorney General. They wrote Dish Network and received a letter saying, in effect, that it was too expensive to give away this service. They passed the response along to me and said they wouldn't pursue the case as they didn't work for individuals and suggested I might hire my own attorney. Instead I'm paying the $5 extra each month. I'm pleased with the service but not the way it was offered as "at no cost" to me!
Gerald
Lummi Island,Washington,
U.S.A.
State Attorney General said they could do nothing
#5Author of original report
Tue, June 14, 2005
I sent my complaint to the Washington State Attorney General. They wrote Dish Network and received a letter saying, in effect, that it was too expensive to give away this service. They passed the response along to me and said they wouldn't pursue the case as they didn't work for individuals and suggested I might hire my own attorney. Instead I'm paying the $5 extra each month. I'm pleased with the service but not the way it was offered as "at no cost" to me!
