- Report: #292596
Complaint Review: Dish Network - Echostar - Englewood Colorado
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Dish Network - Echostar
9601 S. Meridian Blvd. Englewood, 80112 Colorado, U.S.A.
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Dish Network - Echostar Falsely accused by this company of damaging their equipment Englewood Colorado
I was a customer of Dish Network for over eight years. When my DVR ceased to function, I called them and requested the same model. They said they would send a refurbished one, completely tested. They did, and I sent the original one back in the box they provided with the packing material they provide and by the delivery service they designated and paid.
The second machine came through my front door in malfunctioning condition. I called and they said they would send another (refurbished, but, of course, completely tested - yeah, right) machine. I also went through the same procedure directed by Dish Network to return the second machine.
The third machine (refurbished - well, you know the drill) came through my front door in malfunctioning condition. Same thing all over again.
Then I received a letter from Dish Network saying that I had damaged the exterior of the second machine before I packed it. I had moved that machine approximately 24 inches from the television to it's box sitting on my bed. I did not drop or damage the machine in anyway in that 24 inches.
However, instead of Dish assuming that it had been damaged by the transport company they hired and paid or in their own warehouse, they chose to accuse me because I was the easy target. Now you tell me - where was the machine more likely to be damaged? In my bedroom or tossed in a transport truck or a warehouse?
I immediately cancelled my service with Dish Network. Aside from not being at all customer oriented, this company has been stupid enough to blow off an eight-year customer for the sake of an already malfunctioning machine. They sacrificed the customer relationship for less than $100, which I have not paid and will not pay, so really they sacrificed the relationship for nothing at all. Really folks, you just can't get much dumber and nastier than Dish Network!
Ben riptoff
Kansas City, Missouri
U.S.A.
The second machine came through my front door in malfunctioning condition. I called and they said they would send another (refurbished, but, of course, completely tested - yeah, right) machine. I also went through the same procedure directed by Dish Network to return the second machine.
The third machine (refurbished - well, you know the drill) came through my front door in malfunctioning condition. Same thing all over again.
Then I received a letter from Dish Network saying that I had damaged the exterior of the second machine before I packed it. I had moved that machine approximately 24 inches from the television to it's box sitting on my bed. I did not drop or damage the machine in anyway in that 24 inches.
However, instead of Dish assuming that it had been damaged by the transport company they hired and paid or in their own warehouse, they chose to accuse me because I was the easy target. Now you tell me - where was the machine more likely to be damaged? In my bedroom or tossed in a transport truck or a warehouse?
I immediately cancelled my service with Dish Network. Aside from not being at all customer oriented, this company has been stupid enough to blow off an eight-year customer for the sake of an already malfunctioning machine. They sacrificed the customer relationship for less than $100, which I have not paid and will not pay, so really they sacrificed the relationship for nothing at all. Really folks, you just can't get much dumber and nastier than Dish Network!
Ben riptoff
Kansas City, Missouri
U.S.A.
6 Updates & Rebuttals
Mrsp
Smoot,West Virginia,
U.S.A.
are you serious?
#2UPDATE Employee
Tue, February 05, 2008
LET ME TELL YOU SOMETHING. employees that have any type of rebuttals on here must be paid alot of money to tell lies....first of all my husband works for dish and he tells them this LNB IS BAD OR THIS RECEIVER IS BAD. they stick them right back on the vans. no he isnt working for a contractor or a 3rd party. my brother works for them also. he looked into the DVR and decided against it because it required a 3 year commitment. they still took the money from his checking acct. never got the equipment, but they have the money. they push and push these techs to a breaking point. i would really like to know which of you ever work up to 96 hrs a week and 1 day a week off, a 1/2 lunch in a 16 hr day? so please dont act like you work for an upstanding company.
Echox
Harlingen,Texas,
U.S.A.
Refurbished
#3UPDATE Employee
Sat, December 22, 2007
It is hard to be professional when a disgruntled, narrow-minded indivdual a great story over user error. Let me start by explaining "refurbished equipment". Refurbished equipment, whether it be a pc, ipod, receiver or whatever electronic device is basicly used or defective equipment that it is scrapped of all it's parts exception shell, re-installed new equipment and check and verified more times than a new model. Upon final inspections, it is deemed refurbished. It has a limited warranty only because it was once used. I have no problem buying a refurbished equipment. You sir, are stating that 3 refurbished models were sent to you and were all defective? Any IT,installer or average tech. knows the odds of that happening of you winning the lottery, then discovering that ET and Elvis live in a retirement park named ET is Elv. So assuming that you are right, all equipment is shipped to a Return equipment center where the receiver's damage is determinded by every possible factor. Echostar doesnt target a customer and accuse them of breaking a receiver without enough physical evidence to verify the claim, especially a 8 yr customer. Your whole "complaint" reads like some kind of hate propoganda from competitors.
Echox
Harlingen,Texas,
U.S.A.
Refurbished
#4UPDATE Employee
Sat, December 22, 2007
It is hard to be professional when a disgruntled, narrow-minded indivdual a great story over user error. Let me start by explaining "refurbished equipment". Refurbished equipment, whether it be a pc, ipod, receiver or whatever electronic device is basicly used or defective equipment that it is scrapped of all it's parts exception shell, re-installed new equipment and check and verified more times than a new model. Upon final inspections, it is deemed refurbished. It has a limited warranty only because it was once used. I have no problem buying a refurbished equipment. You sir, are stating that 3 refurbished models were sent to you and were all defective? Any IT,installer or average tech. knows the odds of that happening of you winning the lottery, then discovering that ET and Elvis live in a retirement park named ET is Elv. So assuming that you are right, all equipment is shipped to a Return equipment center where the receiver's damage is determinded by every possible factor. Echostar doesnt target a customer and accuse them of breaking a receiver without enough physical evidence to verify the claim, especially a 8 yr customer. Your whole "complaint" reads like some kind of hate propoganda from competitors.
Echox
Harlingen,Texas,
U.S.A.
Refurbished
#5UPDATE Employee
Sat, December 22, 2007
It is hard to be professional when a disgruntled, narrow-minded indivdual a great story over user error. Let me start by explaining "refurbished equipment". Refurbished equipment, whether it be a pc, ipod, receiver or whatever electronic device is basicly used or defective equipment that it is scrapped of all it's parts exception shell, re-installed new equipment and check and verified more times than a new model. Upon final inspections, it is deemed refurbished. It has a limited warranty only because it was once used. I have no problem buying a refurbished equipment. You sir, are stating that 3 refurbished models were sent to you and were all defective? Any IT,installer or average tech. knows the odds of that happening of you winning the lottery, then discovering that ET and Elvis live in a retirement park named ET is Elv. So assuming that you are right, all equipment is shipped to a Return equipment center where the receiver's damage is determinded by every possible factor. Echostar doesnt target a customer and accuse them of breaking a receiver without enough physical evidence to verify the claim, especially a 8 yr customer. Your whole "complaint" reads like some kind of hate propoganda from competitors.
Echox
Harlingen,Texas,
U.S.A.
Refurbished
#6UPDATE Employee
Sat, December 22, 2007
It is hard to be professional when a disgruntled, narrow-minded indivdual a great story over user error. Let me start by explaining "refurbished equipment". Refurbished equipment, whether it be a pc, ipod, receiver or whatever electronic device is basicly used or defective equipment that it is scrapped of all it's parts exception shell, re-installed new equipment and check and verified more times than a new model. Upon final inspections, it is deemed refurbished. It has a limited warranty only because it was once used. I have no problem buying a refurbished equipment. You sir, are stating that 3 refurbished models were sent to you and were all defective? Any IT,installer or average tech. knows the odds of that happening of you winning the lottery, then discovering that ET and Elvis live in a retirement park named ET is Elv. So assuming that you are right, all equipment is shipped to a Return equipment center where the receiver's damage is determinded by every possible factor. Echostar doesnt target a customer and accuse them of breaking a receiver without enough physical evidence to verify the claim, especially a 8 yr customer. Your whole "complaint" reads like some kind of hate propoganda from competitors.
Mattfast1
Centennial,Colorado,
U.S.A.
Didn't even try, did you?
#7UPDATE Employee
Thu, December 20, 2007
You didn't even try to get this resolved with Dish Network, did you? Sounds like it, since it sounds like you still have that charge on your account. I find it hard to believe the accounts department couldn't have removed the equipment fee from your account. However, I'm not the one being hurt here - in fact, the only one to be hurt by your refusal to pay will be yourself. While the service department has probably already fixed that unit and sent it back out to the warehouse (or possibly another customer), that fee on your account will be sent to collections, hurting your credit rating for YEARS to come. Now tell me, what's worse, putting yourself through the trouble of returning all your equipment, finding another TV service (who will check your record and find an unpaid balance with another pay TV service), and hurting your credit? Or is it either taking that $100 hit or actually TRYING to make things right with Dish Network, your longtime TV service? Yeah, that's what I thought.
