- Report: #356246
Complaint Review: DISH NETWORK /ECHOSTAR - LITTLETON, Colorado
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DISH NETWORK /ECHOSTAR
5701 S Santa Fe Dr, LITTLETON,, 81020 Colorado, U.S.A.
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DISH NETWORK /ECHOSTAR NO CUSTOMER SERVICE, NO ANSWER, NO RESOLUTION LITTLETON, Colorado
I have been acustomer for 4 years. It took 2 months for them to finally get the equipment installed properly.
Small problems. Most of them fixed til now. Going to keep it simple here:
All of a sudden I can't order PPV. Months of calls, many tech, dumb excuses (even that it "won't work with HDTV"..please). First they say its the phone line..NOT. Them more crazy excuses. Each one fails to resolve issue.
Finally tech comes out. Says its the modem. New receiver comes.
Tech installs new reviever. Still no PPV, but now it says that I have reached my "limit". Limit?
Call CS/tech support. Talk for an hour with two (maybe, they sounded EXACTLY alike) reps. Both dumb as rocks. They tell me my limit is reached. When asked waht they mean by "limit" they refuse to answer.
1: Account has NEVER had unpaid balance--account is PAID IN FULL!
2: Account is on autopay with card having HUGE limit
3: Account is currently (and has always been) PAID IN FULL
4: Card is current and not expired till 2010
5: Past PPV charges have just been billed to card and PAID IN FULL
6: Not a single charge over monthy fee since Feb 2008
7: Account is PAID IN FULL and Dish has access to payment source
8: Did I mention that my account is PAID IN FULL? My balance is $0..I reached my limit?
EACH time I asked what they meant..expressly..."do you mean that I have a $200 limit over the life of my account or a monthly $200 limit?" The response was "You have a $200 limit." OMG! The first possibility is stupid...the second does not exicst since I have CAN"T order!
Letters to corporate get no response. What is the problem here? A CUSTOMER WANTS TO SPEND MORE MONEY WITH YOU! Maybe that is the problem...I shoudl spend my money with someone else!
Unhappy customer
LONG BEACH, California
U.S.A.
Small problems. Most of them fixed til now. Going to keep it simple here:
All of a sudden I can't order PPV. Months of calls, many tech, dumb excuses (even that it "won't work with HDTV"..please). First they say its the phone line..NOT. Them more crazy excuses. Each one fails to resolve issue.
Finally tech comes out. Says its the modem. New receiver comes.
Tech installs new reviever. Still no PPV, but now it says that I have reached my "limit". Limit?
Call CS/tech support. Talk for an hour with two (maybe, they sounded EXACTLY alike) reps. Both dumb as rocks. They tell me my limit is reached. When asked waht they mean by "limit" they refuse to answer.
1: Account has NEVER had unpaid balance--account is PAID IN FULL!
2: Account is on autopay with card having HUGE limit
3: Account is currently (and has always been) PAID IN FULL
4: Card is current and not expired till 2010
5: Past PPV charges have just been billed to card and PAID IN FULL
6: Not a single charge over monthy fee since Feb 2008
7: Account is PAID IN FULL and Dish has access to payment source
8: Did I mention that my account is PAID IN FULL? My balance is $0..I reached my limit?
EACH time I asked what they meant..expressly..."do you mean that I have a $200 limit over the life of my account or a monthly $200 limit?" The response was "You have a $200 limit." OMG! The first possibility is stupid...the second does not exicst since I have CAN"T order!
Letters to corporate get no response. What is the problem here? A CUSTOMER WANTS TO SPEND MORE MONEY WITH YOU! Maybe that is the problem...I shoudl spend my money with someone else!
Unhappy customer
LONG BEACH, California
U.S.A.
1 Updates & Rebuttals
Just To Clarify...
BOISE,Idaho,
U.S.A.
huh!?
#2UPDATE Employee
Tue, July 29, 2008
I will try to explain what has been happening eventhough this customer doesn't give concise facts. on your first paragraph you said that had been a customer for 4 year and it took us 2month to installed it. ok, and then? why until now (4 yrs after) you are complaining? Now on your 2nd,3rd,4th,5th and the rest of your story, you are only venting, which is good for your health, and not giving facts. But i will try to explain: On every account dish gives the customer the hability to order ppv's; for their convenience. This feature comes with responsability and security. You can order a ppv thru your receiver box, like you had been trying, using your remote. When you order a ppv the system prompts you to 3 messages to confirm you are ordering a ppv and each message has 2-3 optionn; "no" is chosen as a default. Your receiver must be properly connected to a working phone line, and configurated properly (e.g. dial 9 to dial out, VOIP, etc) this is located in your menus and included in your dishnetwork receiver manual. And if you dont have a land line you can order thru: 1. dishnetwork.com, with no fee 2. 1-888-347-4778 with a fee of $1.00 3. calling and ordering it thru an agent with a fee of $5.00 as you can see dish offers customer alternatives to order ppv with no cost. Now, there is a limit for ordering ppvs. Usually is 100 or 200. but why? The reason of this limit is mainly for customer protection. Lets say for example that you forgot to lock your system (which is customer's responsability not the installer's nor dish customer service representatives') and someone orders ppvs all day. At the timeof your bill arrival you will become upset and will blame dish no one else. As your residential agreement states, (which can be found at dishnetwork.com, in you manual and on ch100) these events, ppvs, are not refundable and are due immediatelly. So no matter how well you pay your bill on time, if you had reached the limit of your ppvs in 10 days, due to movies, adult movies, wrestling events, boxing and so on; you will not be able to continue ordering ppvs until you have cleared your ppv balance. Just do the math, if on your last bill shows you will be billed on a future day and you have ppvs, add those to the ones that you are trying to order nd if you have reach the limit ant your bill hasnt paid up yet you wont be able to order. Now please, you claimed that you had been a customer for four years and you don't understand how it works?please come on! It is true that receivers sometime just quit working..this is normal.. but in your case and since you had been encountering ppv ordering (technical) , 1. consider checking your phone wiring, it might not have proper grounding affecting your receiver modem and could damage it, preventing you from ordering ppvs. 2. Also check any surge protector, making sure it has the correct frequency rate. remember always get the correct equipment, "EXPENSIVE doesn't mean good all the times". Yes, it applies to EVERYTHING. 3. If you have excesive devices connected to your phone jacks (eg fax, phones, your home alarm, your RECEIVER (s)etc, this could cause your telephone frequency to drop. Not all answers are stupid. If the customer is a good listener and formulates the correct question. peace:-] P.S. explain me the situation (with more details) and I WILL RESOLVE IT.
