Complaint Review: DISH Network - Englewood Colorado

UPDATE: Charles McKay of DISH was able to remedy this issue very quickly. I would like to close this case, but I am not sure how to do. The issue had been resolved.

So let me get this straight. Your only reason for replying was to play the blame game? Right? Maybe you don't get it, but your reply was pretty condescending. There was no consideration given to the fact that my version could be 100% accurate and mistakes were made by the DISH reps.

Your reply is a textbook example of how a guilty party would go about defending themselves. You also make a blanket assumption that all DISH employee's actually follow the rules 100% of the time. As I understand it, some DISH reps can get bonuses if they acquire a certain amount of new customers. In that case, it would be beneficial for a rep to withhold certain information that may be a deal breaker for new customers. But, I'm sure that in your world, they would never do such a thing.

Also, in my initial complaint, I tried to give a basic synopsis of what transpired. I did this solely to avoid an extremely lengthy post. There's a possibility that if I were to post the whole story, you would have a better idea of what happened.

Also, I am not 100% sure that you are an actual DISH employee. If you are, you are probably low on the totem pole which makes you irrelevant to me. I say that because instead of playing the blame game, a real representative would try and offer a remedy. As far as Im concerned, there's no need to reply unless you can offer a solution or direct me to someone who can.

If you had gone to www.dish.com/service-agreements/ you will find in the contract the early termination fee. What ever card was given to them at the time to qualify. They will charge the card if the customer breaks the agreement. Dish will automatically charge, an early termination fee to your Dish account  or your Qualifying card (as described below), if any, at Dish's option. I'm guessing for that reason they couldn't put a block on your card, because it was the Qualiying Card on the account. It all comes down on how their computer was programmed.  

I realize that someone may have not fully explained the purpose of the card to you and your daughter. I've told everyone that called me what the card was used for.  I even gave in a packet a blank copy of the contract to the customer.

After the installation I even gave the customer a chance to read the contract before signing it. But sadly most of them refused to read it and just signed it. So when the installer finished the installation and before he left. He handed to your daughter either a paper contract or a electronic tablet that had the contract stored in it. She should have taken the time to read it and ask questons. But the installer was to have left your daughter a copy of the contract she signed. I was required to by Dish Network's  Dealer Agreement that I had to sign.

So if your card got charged 400.00, then your daughtger must have broken her agreement with Dish Network. I'm sorry to say, but your daughter is the one your going to have to get your money from. Did she not call to warn you that she broke her agreement with Dish Network.

The only thing that might be in your favor, is that Dish was to in some way notify the customer 15 days before the card got charged. You see back in 2010 46 State Attorney General office's had sued Dish Network. They have some guide lines they have to follow  and their Dealers also.    

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