- Report: #434870
Complaint Review: Dish Network - Littleton Colorado
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Author Confirmed
Why?
Dish Network
P O Box 9033 Littleton, 80160 Colorado, U.S.A.
Phone:
800-333-3474
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Dish Network I was called and advised my service would be $39.99 a month - no other fees - Lies! Littleton Colorado
In December 2008, I was called by a representative of Dish Network and advised there was a special of $39.99 a month plus taxes for 12 months. No contract required, no installation charges, etc. I repeated this information several times and each time was assured that was the correct amount. When my first bill came, I was charged $100 installation fee and $100 no contract fee. I called Dish network billing and they assured me they would make the correct adjustments as agreed and I was to pay $59.00 and my next bill would be $79. Despite what the saleswoman had told me, that she had not figured in the rental equip. I have one Dvr and one box. That sounded reasonable despite what she had offered and I agreed. The next bill came and still no adjustment. I paid the bill to keep them from turning it off as I was going out of town (my son was having his first chemo treatment) and I didn't want it turned off for my sister who was staying here. I just called Dish billing and was told THIS time that I was given erroneous information and they were not going to make ANY adjustment. I don't understand how these companies get away with this kind of treatment for their customers.
Does anyone have any suggestions as to what I can do????
Thanks
Bev
clinton, Mississippi
U.S.A.
Does anyone have any suggestions as to what I can do????
Thanks
Bev
clinton, Mississippi
U.S.A.
1 Updates & Rebuttals
Dezi
Northglenn,Colorado,
U.S.A.
Suggestion Bev
#2Consumer Suggestion
Sun, May 24, 2009
Bev, we installed without a contract and our install fee was $99. They gave us a choice of a free install and tons of credits for a set period if we took a contract but we decided not to as we don't like agreements due to our lifestyle. If you went in without a contract, and credits that Dish Network gives are purely a gift to you as they are taking on the risk and depreciation of equipment and covering labor with the $99 you pay. Verbally they should have advised you correctly, but sounds like you are getting what you would have if you signed up without a contract. Also, if you shop around (and read the fine print with other companies with similar packages/equipment types) you will find that Dish Network is the best pricing in the market. If the company is saying you are in a contract now, you have total right to request credits in your account for whatever promotions were going on at the time you signed up.
