Dezi
Northglenn,#2Consumer Suggestion
Sun, May 24, 2009
Bev, we installed without a contract and our install fee was $99. They gave us a choice of a free install and tons of credits for a set period if we took a contract but we decided not to as we don't like agreements due to our lifestyle. If you went in without a contract, and credits that Dish Network gives are purely a gift to you as they are taking on the risk and depreciation of equipment and covering labor with the $99 you pay. Verbally they should have advised you correctly, but sounds like you are getting what you would have if you signed up without a contract. Also, if you shop around (and read the fine print with other companies with similar packages/equipment types) you will find that Dish Network is the best pricing in the market. If the company is saying you are in a contract now, you have total right to request credits in your account for whatever promotions were going on at the time you signed up.