Complaint Review: Dish Network/Echostar Communications - Englewood Colorado

I read and re-read the post and you guys are just rude to this person. She never said she gave her card to anyone. She paid a bill for her friend who gave her the money up front. It seems plausible that one of the "prepaid" credit cards could have been used to set up the account. It also seems plausible that she had the only usable credit card that was on the account and Dish Network in an effort to get it's money attacked that card. Obviously what happened was was enough to convince Visa to issue a refund causing Dish Network to seek funds from the original creditor. Addressing Mkc: She gave Dish Network her number. I find myself wondering why you no longer work for Dish Network after calling this lady Stupid not once but twice!! Maybe she made a mistake maybe it was intentional but she is not stupider than you for your having worked for them. So here is my list of things you should do. 1. Admit calling this young lady stupid was in fact, stupid! 2. Admit that you don't know the law and you can't accuse someone of a felony without all the FACTS! 3. Dish Network has a severe history of taking payments out of accounts and off credit cards without permission (as shown on this website). Many of these payments are just supposed to be one time payments and just maybe since it's the only workable card on the account, Dish Network is going to try to get their money from it! 4.I agree with the free credit report. 5. Stop typing that you work for Dish Network ASAP and never do anything like this again!! :)

You should be going to your so called friend for this not Dishnetwork. If your friend paid her bills you wouldn't have gotten stuck with this. When you gave your check card to your friend you screwed up not Dishnetwork.

Although it is commendable that you would help out a friend, you really did something very stupid. Never, ever, give someone your CREDIT CARD NUMBER'S!!!!! HEELLOOOO!!!! You are just asking for trouble and a poor credit rating. I worked for Echo star and if a credit card is used to set up an account with a package that includes equipment most likely a term agreement is set up along side of it. And darling' if they are adding the cost of equipment, than that is what she did. She set up an account using your credit card. She is guilty of FRAUD! As a CSR we have no way of knowing that the card that is given is not that of the user. There are several questions that are asked such as your SSN# and billing address. However please mind that the billing address and the service address can be different. However, all billing information re: non-payment is disclosed at the time of the initial phone call that, in the event that you don't pay your bill, (they give you about 52 days to pay a one months bill.) they have the right to charge that initial credit card with the balance and cost of the equipment. My advice? 1 Admit to your self that you did something very STUPID. 2. Take legal action out on this friend for fraud. (She misrepresented herself to Dish and basically stole your credit.) 3. DO NOT blame Dish network for your LACK of judgment nor for following their policies that would ensure them that payment of services is made, remember they too have been made a victim of fraud by this "friend". 4. Check your credit rating (you can get a free report on-line). Chances are if she did this to you once, she has a few more things up her sleeve. 5. CANCEL YOU CREDIT CARDS ASAP AND NEVER DO SOMETHING LIKE THIS AGAIN.

I've seen this happen multiple times. And was one agent out of thousands. This happens literally all the time. There's something written into the residential agreement about using any payment method put forth toward programming for equipment/cancellation fees. Which would be fine, except that you never got a chance to read that contract so it wouldn't seem binding for you. There's no way that you, having never had a Dish account could have known about that. More than anything, I am sincerely sorry that you had to go through all that. It was never comfortable supporting the company line on that, and I always felt a little bit ashamed of myself. I hope you got it all worked out.

I've seen this happen multiple times. And was one agent out of thousands. This happens literally all the time. There's something written into the residential agreement about using any payment method put forth toward programming for equipment/cancellation fees. Which would be fine, except that you never got a chance to read that contract so it wouldn't seem binding for you. There's no way that you, having never had a Dish account could have known about that. More than anything, I am sincerely sorry that you had to go through all that. It was never comfortable supporting the company line on that, and I always felt a little bit ashamed of myself. I hope you got it all worked out.

I've seen this happen multiple times. And was one agent out of thousands. This happens literally all the time. There's something written into the residential agreement about using any payment method put forth toward programming for equipment/cancellation fees. Which would be fine, except that you never got a chance to read that contract so it wouldn't seem binding for you. There's no way that you, having never had a Dish account could have known about that. More than anything, I am sincerely sorry that you had to go through all that. It was never comfortable supporting the company line on that, and I always felt a little bit ashamed of myself. I hope you got it all worked out.

I've seen this happen multiple times. And was one agent out of thousands. This happens literally all the time. There's something written into the residential agreement about using any payment method put forth toward programming for equipment/cancellation fees. Which would be fine, except that you never got a chance to read that contract so it wouldn't seem binding for you. There's no way that you, having never had a Dish account could have known about that. More than anything, I am sincerely sorry that you had to go through all that. It was never comfortable supporting the company line on that, and I always felt a little bit ashamed of myself. I hope you got it all worked out.

next time your friend wants a bill paid direct her to the nearest walmart or cvs and buy a prepaid visa or american express. they can be used to pay these bill, i've done it before i know that they can. that way, you don't have to worry about it anymore. also, i would never pay that bill for that friend again, not saying she isn't a good friend but she should have mentioned something when the charge came up and she should have paid you back when it did come up. but like i said before, if she wants her bills paid quick she can take her money up to one of those two stores and buy the cards and pay the bill herself