Complaint Review: DISH TV - Nationwide

I have been with DISH for a year or so, and have NEVER been late with my bill.

Unfortunatley, had a family emergency and had to fly out of town. I get a call from my wife, then my 2 sons are crying that the TV is shut off. I have no CC on me or anything except cash when I travel. I get on live chat and ask for them to turn my services on until monday when I get home and they cannot.....

 Beverly Rose (ID: DNA): Hi, my name is Beverly Rose (ID: DNA). How may I help you?

me: hello yes can u pull my account up?

 Beverly Rose (ID: DNA): Hello, David!

 Beverly Rose (ID: DNA): I will be happy to assist you with that.

 Beverly Rose (ID: DNA): Thank you for your patience.

 Beverly Rose (ID: DNA): Thank you for providing your account information and PIN when launching the chat. I have your account loaded and have verified your information.

me:: why is my service disconnected?

 Beverly Rose (ID: DNA): Upon checking, the current balance on the account is $85.27 that needs to be taken care of in order to restore your service today.

me: can you please restore and i will pay monday

 Beverly Rose (ID: DNA): Regarding your request, in order for us to restore the service today,$85.27 that needs to be taken care of. 

me: can i post date a credit card?

me: or check for monday?

 Beverly Rose (ID: DNA): Unfortunately, we don't accept post dated payment.

 Beverly Rose (ID: DNA): Just a reminder, you may register to your account online at mydish.com to take advantage of the many features and benefits such as making changes to your programming, ordering PPV, viewing your bills and much more!

me: i need my services back on today or you can come disconnect my service

me: i am never late with my bill and the one time i have to go out of town for an emergency my wife calls and says kids are screaming sue to no TV

 Beverly Rose (ID: DNA): I understand how you feel about this matter as I'm a consumer as well, David. 

 Beverly Rose (ID: DNA): Please be advise that you have a pay-in-advance account, which means that just like a prepaid cell phone, you must pay for your services in advance before we turn them on.

me: give me ur manager

me: NOW

me: do not say another word

 Beverly Rose (ID: DNA): Let me check the available manager for you.

 Beverly Rose (ID: DNA): Please let me get you over to my supervisor. Please hold on for a moment.

 Supervisor - Antoinette (ID: 1ML): Hi, my name is Supervisor - Antoinette (ID: 1ML). Please give me a moment to review your conversation with the previous agent.

 Beverly Rose (ID: DNA) has left the chat.

me: ok ty

 Supervisor - Antoinette (ID: 1ML): Hi, I understand that you would like to restore the service. We would need to collect the balance on the account which is $85.27 to restore the service.

me: I DO NOT HAVE UNTIL MONDAY

 Supervisor - Antoinette (ID: 1ML): I see.

me: please restore and i will pay monday

 Supervisor - Antoinette (ID: 1ML): Unfortunately we wont be able to restore the service today unless we collect the payment for the balance.

me: i can pay 40 that is all i have

 Supervisor - Antoinette (ID: 1ML): If you will pay on Monday, we will restore the service then right after we receive the payment.

me: fyi - i am posting this chat all over the internet to damage dish

me: will 40 restore the service?

 Supervisor - Antoinette (ID: 1ML): As much as I would like to restore the service with your $40, it is not possible