Complaint Review: Dish - Fall River Massachusetts

DISH breached their contract and when I cancelled they are charging me a termination fee for canc before the contract was up.  Plse read on to see that I will fight this to the bitter end.  Who in the heck do they think they are.  No one tells you you will be outside with a broom cleaniing off the dish to get reception during snow storms.  Really!!!!!

04/14/2013
**** **** ****  4355
Account Holder MARIA P****

 Maria P****: Oh believe me I will and I will make sure that they know how you interact with customers.  Again canc my service today.  I own a company and I would fire you if you handled my customers in the way in which you have handled my concerns.  I know you have a boss onsite.  I used to own a call center

 Ed (ID: CT4): You will have 30 days from the date of deactivation to return the equipment.  If we do not receive the equipment within the 30-day period, you will be charged the full price for the equipment."  [Disclose actual amount if they fail to return equipment]  "This charge will be applied to the credit/debit card we have on file."

 Maria P****: I am not paying any 17 charge for a label.  Keep dreaming

 Ed (ID: CT4): That is fine all chat sessions are archived. Are you still wanting me to cancel your services today?

 Maria P****: CANC THE SERVICE TODAY!!

 Ed (ID: CT4): The Early Termination fee will be $262.50.

 Maria P****: I want your manager to call me today.

 Ed (ID: CT4): Please verify the address the return kits will be sent to.

 Maria P****: the address is 5 Progress St Unit 3 fall River, Ma 02721,  I want your boss to call me now me.

 Ed (ID: CT4): That is fine all chat sessions are archived. Are you still wanting me to cancel your services today?

 Maria P****: CANC THE SERVICE TODAY!!

 Alain Zerico (ID: A6H): Hi, my name is Alain Zerico (ID: A6H). How may I help you?

 Alain Zerico (ID: A6H): Hi, Maria! How are you doing today?

 Maria P****: I want the issue concerning the penalty escalted to the Director of your dept to call me at 508-916-7281 or email me at (((redacted)))

 Ed (ID: CT4): Weather can affect the signal that is beamed from space to your dish. I will get your account cancelled for you.

 Ed (ID: CT4): [email protected]

 Ed (ID: CT4): You can forward any concerns to this email address.

 Maria P****: Look I am not going to argue with you.  There is no reference to cleaning the snow off the dish.  I have a copy of this conversation so I would be careful how you intereact.  Canc the service today.  I will escalte on my own and let them know you are trying to skirt me

 Maria P****: I want to cancel my service effective today today.  I have had to repeatedly during the winter go out and remove snow off the dish in order to have a signal and whenever there is a storm I lose service.  No one explained this to me when I signed up.  It is a shame, but I want to escalate this as it is a breach of contract.  Cancel asap I have signed back up with Comcast.  I also need the boxes to return the equipment.

 Alain Zerico (ID: A6H): Thank you for letting me know your concern. We appreciate your time and effort in contacting us regarding this matter. Rest assured, I will help you all throughout this chat session.

 Maria P****: ??

 Alain Zerico (ID: A6H): Let me go ahead and process that for you.

 Alain Zerico (ID: A6H): Thank you for taking your time off to contact us we have a Specialized Department who can further assist you with your concern and provide you with the necessary information that you need.

 Alain Zerico (ID: A6H) has disconnected.

 Michelle (ID: GP5): Hi, my name is Michelle (ID: GP5). How may I help you?

 Michelle (ID: GP5): Thank you for contacting the customer loyalty department at DISH. Please give me a few moments to review the previous chat. If you need to reference this chat my name is Michelle and my operator ID is GP5. I am looking forward to helping you today.

 Michelle (ID: GP5): Hello Maria. I see that you may want to cancel due to snow build up on your dish in the winter. Is that correct?

Maria P****: All winter long I have had to go out in very bad conditions and clean the dish off. Even during bad rain storms service is loss.  I want my service canc today.  I have gone back to Comcast.  At least they are reliable.

 Michelle (ID: GP5): I do understand Maria. For account security may I get the 4 digit pin number that is on your account?

 Maria P****: ****

 Michelle (ID: GP5): Thank you. I do see that at this time if we cancel the service today there will be an early termination fee of $262.50.

I am sorry that you did lose service. There is a product that is available at Best Buy or any electronic store that can be applied to the dish to make the snow not stick to it. Heavy clouds can affect the signal however.

 Maria P****: Just canc the service and then I want this escalated because I don't think I should be penalized because your company was not forth coming on what had to be put on the dish and from the sound of it that would not be 1000% gaurentee.

 Michelle (ID: GP5): Ok. Give me one moment to transfer you over to our executive offices since you have mentioned that you believe this is a breach of contract.

 Michelle (ID: GP5) has disconnected.

 Ed (ID: CT4): Hi, my name is Ed (ID: CT4). How may I help you?

 Ed (ID: CT4): Hello, my name is Ed Schmidt, and in case you need it in the future my email is [email protected]. I am a member of Dish's Executive Resolution Team. To better assist you, please give me two minutes to research your question

--  Maria P****: I want to cancel my service effective today today.  I have had to repeatedly during the winter go
out and remove snow off the dish in order to have a signal and whenever there is a storm I lose service.  No one explained this to me when I signed up.  It is a shame, but I want to escalate this as it is a breach of contract.  Cancel asap  I have signed back up with Comcast.  I also need the boxes to return the equipment.

 Alain Zerico (ID: A6H): Thank you for letting me know your concern. We appreciate your time and effort in contacting us regarding this matter. Rest assured, I will help you all throughout this chat session.

 Maria P****: ??

 Alain Zerico (ID: A6H): Let me go ahead and process that for you

Respectfully,
Maria P****, President
The Paladin Group Executive Recruiters
(((phone number redacted)))
(((email redacted)))
(((link redacted)))

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