Complaint Review: Disney World Resort - Orlando Florida

Went to Animal Kingdom October 2005 with family. Hurricane came, could not use all of our park passes.

Found out the passes we had expired so we were out of luck. When I checked out of hotel was asked how our stay was and I said it was lousy. She said she was sorry to hear about it and what could she do. I asked if she make our last day on our tickets last another year or so and she said she could make them so the last day did not expire at all. I was happy (oh if only I knew!!)

The lousy trip was because the place was packed, the hotel was not staffed well enough for people stuck in it for a day and a half while the hurricane passed through, on our last day we were to have a character breakfast at the Animal Kingdom. When I made the reservations I said "do we need to use our tickets" as we were not staying that day and I did not want to use our last day just for a character breakfast, she said NO, just show them your confirmation number.

Showed up, showed them the confirmation number and they insisted we needed to use our tickets (which we had left in the hotel room). She was adamant, my grandchildren were crying, I went to customer service, had to pay to get in and then when they were sure we would come back out and not rip them off a day, they credited my account back, BUT they only gave us an hour to have breakfast and get back!! Got to breakfast and they were running late, wanted us to wait 30 minutes!!!! Had to beg the manager to let us in, had a quick breakfast, barely saw the characters, and ran back to front gate so we could get my credit back on my card!!

Now my son and family are there again (I begged them not to go) and guess what?? They have been told they can't use the tickets because they aren't tickets, they are hotel room keys with our names on them, the EXACT thing we were told to use if we ever came back!!!!

I have made numerous phones calls, been on wait for over 30 minutes, thought I had it fixed only to be told they only keep their financial records for 1 year and basically I am sh__ out of luck!! Go figure, the happy place doesn't give a crap about you people, and the faster people figure this out and QUIT going, the faster Disney will come around and be what Walt Disney meant it to be "a happy place" that REALLY REALLY cares about you, not just the $$ it generates.

PLEASE DON'T GO TO DISNEY, TAKE YOUR KIDS HIKING, TAKE THEM TO THE GRAND CANYON, TAKE THEM TO SEE THE BEAUT OF OUR NATIONAL PARKS, TAKE THEM ANYWHERE BUT TO DISNEY WHERE YOU WILL GO HOME BROKE, TIRED AND YOUR KIDS WILL FORGET ABOUT IT IN A WEEK!!

If anyone has the address of anyone "BIG" at Disney that I could write to I would appreciate it. I want them to know how much they have hurt my children (yes, they had to buy the expensive tickets which they didn't budget for) and their trip is pretty much down the drain once again. Someone needs to know this is happening and hopefully American will wake up and smell the outside world of nature instead the pricey hot dogs and crap at Disney.

I could go on and on but I don't have the time or space. Please, please think twice before you go to Disney World, they care only about your $$ bottom line....

Kathy

Indianapolis, Indiana
U.S.A.