- Report: #454122
Complaint Review: Ditech - GMAC Mortgage - Nationwide
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Author Confirmed
Why?
Ditech - GMAC Mortgage
3200 Park Center Dr Ste 150 Nationwide, U.S.A.
Phone:
800-916-8800
Web:
N/A
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Ditech - GMAC Mortgage Lies and Misinformation Nationwide
Ditech/GMAC pulled my credit report when I contacted them to inquire about a refinance. That's normal,right? Well, after my credit watch service alerted me to the fact that the credit inquiry from GMAC has affected my history, I tried to get in touch with Ditech/GMAC again. I called the number (714 800 5871) that GMAC had posted with Experian and TransUnion.
It is a non-working number and when called, gives an 800 766-4622 as a customer service number, where there is no one available who can explain ("..because I am only a customer service person and have no information about..."), either the non-working number or the posted (on Experian and TransUnion)address of:"GMAC Mortgage 3200 Park center Dr Ste 150". That's not a typo error, that's the entire address copied from the experian site!
I was given 800 753-4622 from customer service, and I did make contact with a GMAC refinance officer who told me not to worry about numerous credit inquiries being made while I'm shopping to refinance because in his 20 years of experience with mortgage refinancing he knows that only the first credit inquiry affects your credit score and other inquiries made within a 25 day period would have no further effect on your score. Experian told me that is UNTRUE! Each and every inquiry made effects your score individually.
So, after hours of trying to resolve the data above, and after reading some of the other stories on this site, I am left with this thought, Stay Away From Ditech/GMAC!
Steven
trumbull, Connecticut
U.S.A.
It is a non-working number and when called, gives an 800 766-4622 as a customer service number, where there is no one available who can explain ("..because I am only a customer service person and have no information about..."), either the non-working number or the posted (on Experian and TransUnion)address of:"GMAC Mortgage 3200 Park center Dr Ste 150". That's not a typo error, that's the entire address copied from the experian site!
I was given 800 753-4622 from customer service, and I did make contact with a GMAC refinance officer who told me not to worry about numerous credit inquiries being made while I'm shopping to refinance because in his 20 years of experience with mortgage refinancing he knows that only the first credit inquiry affects your credit score and other inquiries made within a 25 day period would have no further effect on your score. Experian told me that is UNTRUE! Each and every inquiry made effects your score individually.
So, after hours of trying to resolve the data above, and after reading some of the other stories on this site, I am left with this thought, Stay Away From Ditech/GMAC!
Steven
trumbull, Connecticut
U.S.A.
1 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
GMAC is correct...
#2Consumer Comment
Thu, May 21, 2009
The person at GMAC was correct and Experian was wrong. For things such as Home Mortgages they group all inquiries within a 30 day period(although 25 days is playing it safe) only account for one. This is because the creditors know you are not getting multiple home loans, you are only going to get one. Directly from the gsa.gov web site http://pueblo.gsa.gov/cic_text/money/creditscores/your.htm New credit about 10% of a FICO score If you have recently applied for or opened new credit accounts, your credit score will weigh this fact against the rest of your credit history. FICO scores distinguish between a search for a single loan and a search for many new credit lines, in part by the length of time over which inquiries occur. If you need a loan, do your rate shopping within a focused period of time, such as 30 days, to avoid lowering your FICO score. ------------------------------- There are several dozen different scoring models. The above talks about FICO(which is the most common), but others as far as I am aware have similar guidelines. Just be aware that this only applies to things such as Mortgages and Auto loans. If you apply for something like 15 different credit cards your score will reflect the 15 inquiries.
