- Report: #764182
Complaint Review: Diversified Consultants - Jacksonville Florida
Reported By:
b b -
not provided, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Diversified Consultants
10550 DeerwoodPark Blvd.,Ste. 309 Jacksonville, FL Jacksonville, 32256 Florida, United States of America
Phone:
904.247.5500
Web:
www.dcicollect.com
Categories:
Business Rating:
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Diversified Consultants DCI Rudeness and Unlawful Harassments day in and out Jacksonville, Florida
i am having debt issues, who doesn't, unless you are a hedge fund manager...
so i read up on legal debt collection practices. they are not supposed to call you before 09:00 AM.
this morning at 08:45 i get a call from DCI.
the conversation goes something like this:
ME: hi, please don't call here before 09:00 AM, that is the law.
DCI: Don't tell me how to do my job
ME: am just saying that there is a law concerning these practices and you should abide it
DCI: maybe you should change your phone number
and so forth. the rudeness and lack of any human empathy is just incredible. i am sure there are hundreds of much worse experiences than mine, but i just wanted all of you to know what kind of scum you're dealing with. posting here a link with some really good advice from a former employee of DCI worth reading.
http://www.ripoffreport.com/collection-agency-s/diversified-consulta/diversified-consultants-inc-d-54be3.htm
thank you for listening
so i read up on legal debt collection practices. they are not supposed to call you before 09:00 AM.
this morning at 08:45 i get a call from DCI.
the conversation goes something like this:
ME: hi, please don't call here before 09:00 AM, that is the law.
DCI: Don't tell me how to do my job
ME: am just saying that there is a law concerning these practices and you should abide it
DCI: maybe you should change your phone number
and so forth. the rudeness and lack of any human empathy is just incredible. i am sure there are hundreds of much worse experiences than mine, but i just wanted all of you to know what kind of scum you're dealing with. posting here a link with some really good advice from a former employee of DCI worth reading.
http://www.ripoffreport.com/collection-agency-s/diversified-consulta/diversified-consultants-inc-d-54be3.htm
thank you for listening
2 Updates & Rebuttals
Lynda
Brooklyn,New York,
U.S.A.
Employee is wrong...on so many levels!
#2Consumer Comment
Tue, August 23, 2011
Actually, you troll, the FDCPA also says that the agency "may not call a consumer at a time and place they know is inconvenient for them", which, in English, a language you obviously do not speak, means that once he notified them he did not accept calls before 9 am, THEY HAD TO COMPLY!
That means contacting him at 8:45 when they knew that was inconvenient WAS BREAKING THE LAW!
DCI
Jacksonville,Florida,
United States of America
FDCPA
#3UPDATE Employee
Fri, August 19, 2011
If you actually did your research, you would see that the FDCPA allows for calling between 8am and 9pm your time zone.
805.A.1 Communication in connection with debt collection
-at any unusual time or place or a time or place known or which should be known to be inconvenient to the consumer. In the absence of knowledge of circumstances to the contrary, a debt collector shall assume that the convenient time for communicating with a consumer is after 8 oclock antimeridian and before 9 oclock postmeridian, local time at the consumers location;
So they were correct in the time you called. The website you need to visit is www.paydcicollect.com
Thank you for your time.
