- Report: #468226
Complaint Review: D&J Auto Parts - Richmond Indiana
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Author Confirmed
Why?
D&J Auto Parts
1234 South 9th Street Richmond, 47374 Indiana, U.S.A.
Phone:
888-910-2444
Web:
N/A
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Business Rating:
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D&J Auto Parts, Richmond, Indiana No refund Richmond Indiana
I ordered an instrument cluster for my Audi A4. At the time, the car was in another state and I was having a mechanic work on it for me. Despite BIG LETTERING in email writings that parts have a 90 day warranty, later on there's a little blurb about a 15-day warranty for electrical parts. My mechanic was unable to reflash the unit to be able to use it. When contacting D&J, I was told that he was "unable" to return the part. Turns out, he wasn't unable, just unwilling. Then when he was asked what he could do rectify the situation and to make good on the promise of "excellent customer care" he again stated he could do nothing. When he was told that perhaps I should let all my friends and acquaintances both physical and via the internet know that they should not shop there, I was told "good luck with that. If you have that sort of power, go ahead and try." So now I'm stuck with an unusable part. Just be very, very careful with these characters. They are not willing to go out of their way at all to take care of customers.
Doug
Cuyahoga Falls, Ohio
U.S.A.
Doug
Cuyahoga Falls, Ohio
U.S.A.
2 Updates & Rebuttals
BlueSkyDi
USAThe IL State Attorney General Agrees that D & J SUCKS
#2Consumer Comment
Sat, August 13, 2011
The owners don't listen very well to COURT ORDERS
http://internet-business-news.blogspot.com/2007/04/internet-business-pays-3600-in-refunds.html
Internet business pays $3,600 in refunds
Wayne Co. resident returns consumers' money after attorney general's investigation
Wayne County Internet seller Kumara Jayasuriya, also known as Jay Smith, has issued 10 consumer refunds totaling $3,649 and is required to comply with Indiana law in all future transactions.
The Wayne Circuit
Court approved an agreement that requires the refunds after the attorney general investigated complaints that consumers paid for auto parts and did not receive their items in a timely fashion or received incorrect or defective auto parts.
Click Here
The court's order names Smith individually and doing business as D & J Auto Parts, 1234 S. 9th St. in Richmond.
"Internet businesses that offer products online are obligated just like any other merchant to deliver products in a timely manner," Attorney General Steve Carter said. "We will aggressively pursue bad Internet sellers.
It's important that consumers can shop with confidence when they are making online purchases."
The number for D & J Auto Parts was disconnected as of Thursday afternoon.
From 2004 to 2006, Smith would respond to consumers who posted messages on part locator Web sites with offers to sell them
the part they needed. Approximately 20 consumers complained to the attorney general that they either did not receive the product in a timely manner or received a defective product.
Some of the consumer complaints were resolved through refunds, chargebacks or shipment of the items prior to the
court's order.
BlueSkyDi
USACONSUMER FRAUD AND DECEPTIVE BUSINESS PRACTICES ACT
#3Consumer Suggestion
Sat, August 13, 2011
I'm not done with these thieves.
D & J Auto has violated the several provisions of the Illinois Consumer Fraud and Deceptive Business Practices Act
(815 ILCS 505/). Every single person who has been scammed by D & J Auto needs to file a complaint with the State Attorney General. You can do it online!
http://www.illinoisattorneygeneral.gov/consumers/filecomplaint.html
Don't forget the Better Business Bureau
https://odr.bbb.org/odrweb/public/getstarted.aspx?siteID=46
Good luck to everyone! Let's get our money back :)
