- Report: #1186146
Complaint Review: Dollar Rent a Car - Little Rock Arkansas
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Dollar Rent a Car
1 Airport Road Little Rock, Arkansas, USA
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Dollar Rent a Car Dollar Rent a car at the Little Rock Airport Large fraudulent insurance claim filed for damage reported to us more than 2 days after we inspected and returned the car undamaged Little Rock Arkansas
This is the worst experience ever with a car rental place, and we travel for work and have rented cars almost monthly for a very long time!
Despite staff doing a walk around with my husband the day he returned the vehicle they contacted us more than 2 days later and claimed he did over $2500 in damage and fees. Oddly neither he or the staff saw or documented it when they did the walk around, the mileage is higher than when turned in. According to the manager 2 of the vehicles have damage at the same height. Based on the pictures and measurements I did on a car lot, we suspect staff or another renter moved or used the vehicles and had an accident and are trying to blame us and the other renter for the damages. They filed an insurance claim against us and we wonder how many other people had the same experience.
We are not sure why we are responsible for what happens to a vehicle after we turned it in and are not paying for it, thus not under contract or control of it. The manager shows up more than 2 days later and sees a huge dent/scratch and she claims only a manager can note damage and if there is no manager on duty for over 2 days the client is at risk and responsible despite having no control over the vehicle. They sent pictures and the vehicle is damaged but all that shows is what it looks like now, that does not prove we did the damage or even when the damage happened. My husband us positive it was undamaged when he turned it in!
This is such a HUGE scam and clearly a fraud based organization. No one should ever rent from them and they should be investigated and closed down until they modify their shady business practices. We will never rent from Dollar again, anywhere, time or place!
