- Report: #1428097
Complaint Review: Dollar Rent A Car - Los Angeles California
Reported By:
Laura -
Mililani, Hawaii, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Dollar Rent A Car
9150 Aviation Blvd. Los Angeles, 90301 California, United States
Phone:
8003341705
Web:
N/A
Categories:
Business Rating:
(0)
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Dollar Rent A Car Agent sold Platepass without explaining it isn't good for all tolls Los Angeles California
When I rented the vehicle, I specifically asked about "Platepass" to cover tolls on my trip to Palm Springs. The agent said it would be an extra $11.99/day so that I wouldn't be surprised by any toll fines. I purchased the Platepass. Then, I received 2 bills from the 91 Express Toll Lanes, because, apparantly, the "Platepass" does not cover the 91 Express. I also received a $30 administrative fee from Dollar.
At the time of rental, the agent said that if we didn't use the pass, the cost would be refunded, but it wasn't.
Beware renters: if you purchase the pass, it does not cover all tolls. I believe you must purchase your toll pass from the California tolling authority instead.
