Complaint Review: Dollar Rent A Car - Nationwide

My name is Fritz Tibois, I am a Dollar Express (Dollar Car Rental Discount Membership) member for more than 15 years.I always rented my car without hassle from Dollar until last July 28 2017.

I went to the Dollar Car Rental website and made a reservation for a midsize car. During the reservation I was offered two choices. The first was to pay $249.00 in advance for a 10 days rental and the second one was to pay $379.00 later. I chose to pay a deposit on my reservation and the balance to be paid at the time of pickup. Everybody like to save money.

On july 28th we arrived at the airport and went to the desk to pickup the car. The agent told me that he could not find my reservation on his computer. I gave him all the required information in cluding th payment receipt. He told me that he could not find a record of my card on file. I was in a hurry we went to another car rental company and rented another car for way more money than the car we had reserved about $800.00 for ten days.

Knowing that I was dealing with a reputable company, I was in no hurry to call Dollar and claim a refund of my deposit money ($147.19). I also thought that would be an automatic refund since I did not pickup the car.

After I return from my vacation, I contacted Dollar to get my money back. I have been struggling since August 7 to find out who or whom was in charge of the refund department. I was given several phone numbers to call and finally I was recommended to file a claim online. The claim was filed around the 11th of August and till today August 18th nothing happenned on the case filed.

This morning I contacted my dollar Express to find out what was going on. The agent gave me a number to call and claim my refund. I called the number and the company that answered was called Cartrawler and based in Ireland.

The agent there told me that I was not eligible for a refund because I paid the reservation with a debit card and that I was supposed to have a credit card at the airport. How could I pay for a reservation that nobody could find and my records was not on the computer. I have been renting from this company for a while and Usually I do not even have to go to the desk. I just go to garage and signup to pickup the vehicles. On the dollar express membership site, it is written that the card onfile is all that is needed in lieu of a credit check at the airport if I did not have a credit card. My card was already onfile with Dollar Express since the beginning of my membership back 10 years or more. None of this nonsense should contradict my committment to remain a Dollar Express Member and the obligation of Dollar Express to fulfill their membership agreement toward me. 

After careful analysis and conversation with some Dollar people, I find out is that Dollar Rent A Car  is currently circumventing their regular payment process by setting up a scammy Company based in Ireland. They offer an enticing discount on their reservation website to ripoff their non informed customers. This could have resulted in the loss of millions of dollars by unsuspecting rental customer that had no clue about this scam. They just got me for trying to save a few bucks.

I tried to contact Dollar Express this morning. They acknowledge my reservation  but decline to be involved in my quest for a refund. They referred me back to the Irish Company Cartrawler to get my refund claiming that they do not have anything to do with the refund case. I contacted Cartrawler again and They repeated the same thing that they are a transaction processor for Dollars and that my case was denied, I was not eligible for a refund of my non picked up rental car deposit.

Unfortunately there is no ne watching for the American customers and Dollar Car Rental  has been getting away with this scam for who knows How long. The Irish agent told me point blank that I had forfeited the $147.19 deposit because I paid with a debit card. Why did they accept the payment first of all? They could have written on the page a warning that said : if you paid with a debit card and you do not Pickup, your money will be forfeited. They did not say so plus I am a loyal customer that put my trust on the Dollar brand for more than 20 years and never would I ever believe that such a scam could be staged by a well known company like Dollar Rent A Car.

We need some serious lawyer to investigate this and see how many millions of innocent Dollar car renters were and are being victimized by this unscrupulous practice of grabbing their deposits.

When you look at this, it is so easy to setup a foreign company to setup the scam so that it is not subject to American Law system. The agent told me that Their company (Cartrawler) is part of a multi billion corporation and that there was nothing I could do against them. My voice was worthless compare to their structures. Where are we leaving? Is this the Jungle where the lions roar without any fear of facing retribution? Does the law of the Jungle start to replace the incredible business practices and fair justice system of the United States of America?

Maybe it is the time to say our last prayers and let the corrupted corporation execute us without any remorse.

Just see How easy the scam work:

Setup a foreign subsidiary that has nothing to do with the name of the original corporation outside the USA then use this foreign company to process funds that will be claimed by the so call reputed US Corporation. The US Corporation then denied any involvement in the transaction and refused to intervene even after they acknowledge the wrongdoing (crime) that was committed. 

I am filing this report so that this information can be spread around and that more people can Spread it, Like it and Share it to all Social Media Sites (Facebook, Twitter, Instagram, linkedin and more) Email it to your friend. The truth must be known and the people sucking our blood must be stopped. They forged their own rules and without mercy for the working class of America.