Complaint Review: Domino's Pizza - Longview Washington

You have been a victim of a poor order taker, and a unprofessional store manager. You should of been asked to have your debit card and photo ID ready for the driver at the door. At that time, you could of informed the person on the phone that you did not have the card with you, and could of explored other payment options from that point. In order to prevent credit card fraud, drivers must verify at the door that the ID matches the name on the card, that the last four digits on the card match thoose on the receipt and then rub an imprint of those last four digits onto the carbon copy of the receipt. This does a few things. First it prevents unathorized persons from using your card. It also gives evidence that the customer has actually seen and approved the credit/debit transaction. When you make a credit transaction the amount it initally pre-authorized. This means that the amount has been electronically verfied to be in the account and a temporary hold is put on it for about 48 hours. When the signed receipt is presented to the manager at the end of the night, the amount is processed and the transaction is complete. The reason for this proceadure is simple. If for whatever reason a customer is not satisfied the order can be canceled, and the amount released after the 48 hour grace period. If the amount were to be immeadiately transfered it would be a large headache to electronically refund your money. Monies would have to be moved from account(Dominos) to account(customers). I can't imagine the amount of time and paperwork invoved. The driver must sometimes use his best judgement at the door in situations like yours. I sometimes made deliveries where parents have paid with a credit card to send a pizza to a child alone at home. I once took a credit card order on the phone from another state, to be delivered to a womans brother staying at a local hotel. Other times I have has to ask customers who know their card numbers by heart, to retrieve their cards from me causing them to have to go outside to their vehical. I have been yelled and argued with. All the while apologizing to the customer for the inconvience. These procedures are for the coustomers protection from fraud. Even though you are at home. Using your debit card for a pizza delivery is just like purchasing something in public. You would not ever be able to buy a meal at a resturant by just reciting your CC numbers. And even if you did have your card, chances are good you would be asked for a photo ID. In analysis. The order taker should have informed you to have your card ready. If there had been an authorization to use your card even though is would not be present, the delivery driver should of been informed so. Finally the manager perhaps is not enforcing proper credit card and check procedures, or is not making sure that the orders takers are following them. As far as how the manager handled your concerned, he could of handled it better. I have seen my manager field simular customer concerns regarding CC billing, it is possible to politely inform an upset customer that money has not been debited, that it is only a temporary hold, and that it will be released with 1 to 2 business days. And then apologive for the inconvience and send you a free pizza or give you a credit. Problems like this happen and only through constructive feedback can they be addressed. Domino's pizza has a system in place for you to air any grievences. Just go to their website.

You have been a victim of a poor order taker, and a unprofessional store manager. You should of been asked to have your debit card and photo ID ready for the driver at the door. At that time, you could of informed the person on the phone that you did not have the card with you, and could of explored other payment options from that point. In order to prevent credit card fraud, drivers must verify at the door that the ID matches the name on the card, that the last four digits on the card match thoose on the receipt and then rub an imprint of those last four digits onto the carbon copy of the receipt. This does a few things. First it prevents unathorized persons from using your card. It also gives evidence that the customer has actually seen and approved the credit/debit transaction. When you make a credit transaction the amount it initally pre-authorized. This means that the amount has been electronically verfied to be in the account and a temporary hold is put on it for about 48 hours. When the signed receipt is presented to the manager at the end of the night, the amount is processed and the transaction is complete. The reason for this proceadure is simple. If for whatever reason a customer is not satisfied the order can be canceled, and the amount released after the 48 hour grace period. If the amount were to be immeadiately transfered it would be a large headache to electronically refund your money. Monies would have to be moved from account(Dominos) to account(customers). I can't imagine the amount of time and paperwork invoved. The driver must sometimes use his best judgement at the door in situations like yours. I sometimes made deliveries where parents have paid with a credit card to send a pizza to a child alone at home. I once took a credit card order on the phone from another state, to be delivered to a womans brother staying at a local hotel. Other times I have has to ask customers who know their card numbers by heart, to retrieve their cards from me causing them to have to go outside to their vehical. I have been yelled and argued with. All the while apologizing to the customer for the inconvience. These procedures are for the coustomers protection from fraud. Even though you are at home. Using your debit card for a pizza delivery is just like purchasing something in public. You would not ever be able to buy a meal at a resturant by just reciting your CC numbers. And even if you did have your card, chances are good you would be asked for a photo ID. In analysis. The order taker should have informed you to have your card ready. If there had been an authorization to use your card even though is would not be present, the delivery driver should of been informed so. Finally the manager perhaps is not enforcing proper credit card and check procedures, or is not making sure that the orders takers are following them. As far as how the manager handled your concerned, he could of handled it better. I have seen my manager field simular customer concerns regarding CC billing, it is possible to politely inform an upset customer that money has not been debited, that it is only a temporary hold, and that it will be released with 1 to 2 business days. And then apologive for the inconvience and send you a free pizza or give you a credit. Problems like this happen and only through constructive feedback can they be addressed. Domino's pizza has a system in place for you to air any grievences. Just go to their website.

You have been a victim of a poor order taker, and a unprofessional store manager. You should of been asked to have your debit card and photo ID ready for the driver at the door. At that time, you could of informed the person on the phone that you did not have the card with you, and could of explored other payment options from that point. In order to prevent credit card fraud, drivers must verify at the door that the ID matches the name on the card, that the last four digits on the card match thoose on the receipt and then rub an imprint of those last four digits onto the carbon copy of the receipt. This does a few things. First it prevents unathorized persons from using your card. It also gives evidence that the customer has actually seen and approved the credit/debit transaction. When you make a credit transaction the amount it initally pre-authorized. This means that the amount has been electronically verfied to be in the account and a temporary hold is put on it for about 48 hours. When the signed receipt is presented to the manager at the end of the night, the amount is processed and the transaction is complete. The reason for this proceadure is simple. If for whatever reason a customer is not satisfied the order can be canceled, and the amount released after the 48 hour grace period. If the amount were to be immeadiately transfered it would be a large headache to electronically refund your money. Monies would have to be moved from account(Dominos) to account(customers). I can't imagine the amount of time and paperwork invoved. The driver must sometimes use his best judgement at the door in situations like yours. I sometimes made deliveries where parents have paid with a credit card to send a pizza to a child alone at home. I once took a credit card order on the phone from another state, to be delivered to a womans brother staying at a local hotel. Other times I have has to ask customers who know their card numbers by heart, to retrieve their cards from me causing them to have to go outside to their vehical. I have been yelled and argued with. All the while apologizing to the customer for the inconvience. These procedures are for the coustomers protection from fraud. Even though you are at home. Using your debit card for a pizza delivery is just like purchasing something in public. You would not ever be able to buy a meal at a resturant by just reciting your CC numbers. And even if you did have your card, chances are good you would be asked for a photo ID. In analysis. The order taker should have informed you to have your card ready. If there had been an authorization to use your card even though is would not be present, the delivery driver should of been informed so. Finally the manager perhaps is not enforcing proper credit card and check procedures, or is not making sure that the orders takers are following them. As far as how the manager handled your concerned, he could of handled it better. I have seen my manager field simular customer concerns regarding CC billing, it is possible to politely inform an upset customer that money has not been debited, that it is only a temporary hold, and that it will be released with 1 to 2 business days. And then apologive for the inconvience and send you a free pizza or give you a credit. Problems like this happen and only through constructive feedback can they be addressed. Domino's pizza has a system in place for you to air any grievences. Just go to their website.

You have been a victim of a poor order taker, and a unprofessional store manager. You should of been asked to have your debit card and photo ID ready for the driver at the door. At that time, you could of informed the person on the phone that you did not have the card with you, and could of explored other payment options from that point. In order to prevent credit card fraud, drivers must verify at the door that the ID matches the name on the card, that the last four digits on the card match thoose on the receipt and then rub an imprint of those last four digits onto the carbon copy of the receipt. This does a few things. First it prevents unathorized persons from using your card. It also gives evidence that the customer has actually seen and approved the credit/debit transaction. When you make a credit transaction the amount it initally pre-authorized. This means that the amount has been electronically verfied to be in the account and a temporary hold is put on it for about 48 hours. When the signed receipt is presented to the manager at the end of the night, the amount is processed and the transaction is complete. The reason for this proceadure is simple. If for whatever reason a customer is not satisfied the order can be canceled, and the amount released after the 48 hour grace period. If the amount were to be immeadiately transfered it would be a large headache to electronically refund your money. Monies would have to be moved from account(Dominos) to account(customers). I can't imagine the amount of time and paperwork invoved. The driver must sometimes use his best judgement at the door in situations like yours. I sometimes made deliveries where parents have paid with a credit card to send a pizza to a child alone at home. I once took a credit card order on the phone from another state, to be delivered to a womans brother staying at a local hotel. Other times I have has to ask customers who know their card numbers by heart, to retrieve their cards from me causing them to have to go outside to their vehical. I have been yelled and argued with. All the while apologizing to the customer for the inconvience. These procedures are for the coustomers protection from fraud. Even though you are at home. Using your debit card for a pizza delivery is just like purchasing something in public. You would not ever be able to buy a meal at a resturant by just reciting your CC numbers. And even if you did have your card, chances are good you would be asked for a photo ID. In analysis. The order taker should have informed you to have your card ready. If there had been an authorization to use your card even though is would not be present, the delivery driver should of been informed so. Finally the manager perhaps is not enforcing proper credit card and check procedures, or is not making sure that the orders takers are following them. As far as how the manager handled your concerned, he could of handled it better. I have seen my manager field simular customer concerns regarding CC billing, it is possible to politely inform an upset customer that money has not been debited, that it is only a temporary hold, and that it will be released with 1 to 2 business days. And then apologive for the inconvience and send you a free pizza or give you a credit. Problems like this happen and only through constructive feedback can they be addressed. Domino's pizza has a system in place for you to air any grievences. Just go to their website.