- Report: #383372
Complaint Review: Don Herring Mitsubishi - Irving Texas
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Don Herring Mitsubishi
698 E Airport Fwy Irving, 75062 Texas, U.S.A.
Phone:
866-807-3216
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Don Herring Mitsubishi Threatened me, Gave me a BAD deal, BAD customer service Irving Texas
I recently purchased a mercedes from This location. I was allowed to test drive it for a few minutes. a few days went by, and after i decided this might be what i wanted, i talked to them about it. i asked about taking the car with me for a few days, even a night so i could make sure it was in good working order. They said that would be fine. I show up at the dealership and after all the paper work was done (Them adding bogus life insurance on the car, as well as a coating for the car they charged me for that was not put on, didnt find this out until i read it later) they told me that i wouldnt be able to take the car until the deal went through.
Mind you i did have a co-signer that doesnt live here. So i didnt have the car for a few days, and finally was able to come and get it. I picked it up and noticed the ashtray in the back was missing! i told my sales person about it and he said "Done deal, but i will see about getting you one"... well i knew that was over... so on my way home, i pressed the buttons to roll the window down... BROKEN front driver window as well as rear window. Next the sun roof, it opened and wouldnt close!!! then there was a rumbling sound!
i called immediatly and they said they would send it in and see about repairs. i asked if they would cover them since it was pre-existing... he said that the warranty will cover it! so i went to park place mercedes and felt absolutly taken advantage of... BEATEN DOWN if you will.
i spoke with a service girl and by sheer luck, the mercedes still had 2 months left on the original warranty! turns out the windshield, sun roof, rear sunshade, struts, headlights, fan, airconditioner, airbag sensor, door sensors, engine cooling system, wheel balance, window switches, etc.. all had to be replaced or repaired! the total cost would have been voer 6000 dollars! i think i just ended up LUCKY.... i dont know what i would have done had i not had this in effect. I did purchase the extended warranty, but that still has not taken effect on the car and ive had it for about 2 months now.
All i can say, is DO NOT buy from this place... they are very deceptive, rude, mean, over bearing... they make you feel stupid and helpless... this was my first car purchase, and i have learned a lot... one thing is to always read that big list of fees, and the other is NEVER buy from this place again. theres a lot more to my story, but im at work and need to get busy again.. LOL... thanks for reading.
I hope this story will help someone who is considering a purchase. OH ALSO lol... they supposidly had a carfax report ready for me... yeah that didnt happen... i ended up having to buy my own.. thank god this car wasnt in a big wreck before... i dont know what i would have done.
Tony in dallas
Dallas, Texas
U.S.A.
Mind you i did have a co-signer that doesnt live here. So i didnt have the car for a few days, and finally was able to come and get it. I picked it up and noticed the ashtray in the back was missing! i told my sales person about it and he said "Done deal, but i will see about getting you one"... well i knew that was over... so on my way home, i pressed the buttons to roll the window down... BROKEN front driver window as well as rear window. Next the sun roof, it opened and wouldnt close!!! then there was a rumbling sound!
i called immediatly and they said they would send it in and see about repairs. i asked if they would cover them since it was pre-existing... he said that the warranty will cover it! so i went to park place mercedes and felt absolutly taken advantage of... BEATEN DOWN if you will.
i spoke with a service girl and by sheer luck, the mercedes still had 2 months left on the original warranty! turns out the windshield, sun roof, rear sunshade, struts, headlights, fan, airconditioner, airbag sensor, door sensors, engine cooling system, wheel balance, window switches, etc.. all had to be replaced or repaired! the total cost would have been voer 6000 dollars! i think i just ended up LUCKY.... i dont know what i would have done had i not had this in effect. I did purchase the extended warranty, but that still has not taken effect on the car and ive had it for about 2 months now.
All i can say, is DO NOT buy from this place... they are very deceptive, rude, mean, over bearing... they make you feel stupid and helpless... this was my first car purchase, and i have learned a lot... one thing is to always read that big list of fees, and the other is NEVER buy from this place again. theres a lot more to my story, but im at work and need to get busy again.. LOL... thanks for reading.
I hope this story will help someone who is considering a purchase. OH ALSO lol... they supposidly had a carfax report ready for me... yeah that didnt happen... i ended up having to buy my own.. thank god this car wasnt in a big wreck before... i dont know what i would have done.
Tony in dallas
Dallas, Texas
U.S.A.
2 Updates & Rebuttals
Tony in dallas
Dallas,Texas,
U.S.A.
Mr. Herring...
#2Author of original report
Wed, December 23, 2009
Its quite a surprise to login to my email and find that I had a reply. The other car purchased, but never brought back for any service is indeed the sale I was referring to. Minerva (My Mother) is listed as the purchaser for the Mercedes. Since the purchase, all of my service has been done directly at Parkplace in Dallas. Although each time I have to take it in (More times in the last year then i care to mention haha), I have a 100 dollar deductible (due to not taking it to the place of purchase), it seems to be worth it. I will gladly contact you tomorrow, regarding the problems that occurred. Thanks again for the reply.
Don
Irving,Texas,
United States of America
Please contact me 972 785 3100
#3REBUTTAL Owner of company
Tue, December 22, 2009
I appreciate any feedback from any of our customers, I would suggest that talking to management at the dealership would be a much, much quicker method to resolve any issues. We sold 2 Mercedes within a few months before this report. One customer has all of his service (Oil Changes etc) done with us and has been in several times since the purchase and has rated us perfect on customer satisfaction. The other was to a customer in San Antonio. The car sold to the San Antonio customer has not been in our service department since the sale date. I really wish I could help this person but it appears we never had the opportunity to address and take care of their concerns. As a general rule our Customer Satisfaction is among the highest in the country as we truly believe our mission is that we are dedicated to exceed our customer's expectations throughout their purchase and/or ownership experience by consistently providing professional, honest, friendly, and courteous service. We are not perfect and like anyone we are susceptible to falling short of our goal from time to time. When this happens I encourage our customers to let me know. My door is always open and I appreciate feedback and do not take it lightly. If Tony did have a bad experience at one of our stores I would highly encourage him to contact me.
Thanks
Don Herring, Jr.
