- Report: #1461216
Complaint Review: donna belle - Englewood CO
Reported By:
Felicia -
North Las Vegas, NV, United States
Submitted:
Updated:
-
Author Confirmed
Why?
donna belle
37 Inverness Drive East Suite 100 , Englewood, 80112 CO, United States
Phone:
8443802319
Web:
donnabellebeauty.com
Categories:
Business Rating:
(0)
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donna belle i called to cancel the subscription within the 14 day period and they cancelled my order but still charged my card!! CO Englewood CO
ok so i was at a vulnerable point when i came across an ad for donna belle serum free sample just pay shipping. after reading celebrity testimonials from oprah and ellen and sandra bullock, i decided ok why not. it was either that or buy a pack of cigs and resume smoking. i decided to get rid of the bags under my eyes and ordered the serum and cream for $9.96 shipping and handling. i should've researched it first but i didnt. low and behold there was a review about what a rip off the company is. i then proceeded to read the terms and conditions to find out that if i didnt cancel, they were going to charge my card and send me product. OH NO i thought to myself. i'm going to call them first thing in the morning and cancel my subscription so no further charges would be made to my card. i spoke to a representative named Kyla. i told her that i was calling them to cancel my subscription to the product and that i had not even received the product yet. instead of doing as i requested, she tried to offer me a discount on future orders! i said "NO, i'm calling to cancel any future orders and charges to my card!!" i was infuriated at this point because kyla was not listening to me. at the end she told me i was going to get a cancellation email and that there was no refund to be given. i received the cancellation email, my card was charged, but she cancelled the shipment of the trial sample cream and serum!! so i am out $9.96!! but better than getting charged hundreds of dollars later on and not being able to get a refund. lesson to be learned: research the terms before you give your credit card info.
