DMC SERVICE
Dothan,#2UPDATE Employee
Fri, March 08, 2013
Well, let me start by saying that this customer is a really nice person and I hated she and I were both the victim of a series of unfortunate events. When she purchased from us she did indeed have a desire to use our 48 hour exchange policy as she met the guidelines for it. When we put her in the vehicle she chose after the exchange, she had an issue which was covered under warranty (a good reason to purchase from us). While the vehicle was to be repaired under warranty, we offered the convenience of a loaner car to her. Unfortunately, during her use of a loaner car that had been very dependable for a long period, it developed an issue with the lights that required attention. We put her in another loaner while we fixed the light issue. The loaner we placed her in had a starter failure while she was in it. We sent out to pick it up and towed it in and repaired it.
While these factors were not attributed to anyone or anything other than an unforseen mechanical failure, I understand her frustration and I would have been upset just like she was.
I am happy to report that she has been back in her purchased vehicle fixed under warranty and is happily driving for a couple of weeks now.
Thanks for the business and hope to always help our customers because we know we would not be here without them.
Jeff
Service Manager