- Report: #153406
Complaint Review: Downtown Luggage Inc Aka Guido Van Hemelryck - Miami Florida
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Author Confirmed
Why?
Downtown Luggage Inc Aka Guido Van Hemelryck
108 SE 1st St Miami, 33131 Florida, U.S.A.
Phone:
800-955-9205
Web:
N/A
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Downtown Luggage Inc Aka Guido Van HemDowntown Luggage Inc Aka Guido Van Hemelryck Selling products of disreputable manufacturer and failure to honor RMA Miami Florida
December of 2004 I purchased 2 Heys 40" duffel bags from downtown luggage that were advertised as their most durable product and came with a 5 year Heys warranty. Within a few months the cross strap of one bag and the shoulder strap of the other pulled out. I contacted Heys International, http://heys.ca, and they instructed me to contact Heys USA there US subsidiary. Heys USA did not respond to numerous emails/phone calls over several weeks. I then contacted Downtown Luggage in hopes that their relationship with their supplier would result in the replacement of my defective luggage. Downtown Luggage issued an RMA number and I returned the merchandise to Downtown Luggage only to receive my package back "return to sender." Downtown Luggage and http://www.ewholesaleluggage.com, formerly Heys USA, are both located in Miami, FL. As such, I am led to believe it is a collaborative fraud. Heys USA has 3 unanswered fraud complaints with the Better Business Bureau. I have subsequently left two messages with Heys International that have gone unreturned. Stay away from this fraud ring!!!
Daniel
Nashville, Tennessee
U.S.A.
Daniel
Nashville, Tennessee
U.S.A.
